Michaela Jones
Springfield Central,QLD
Summary
Responsible and motivated student with flexible working hours ready to apply education in the workplace with customer service, multitasking, and time management abilities. Whether it's handling inquiries, resolving issues, or ensuring customer satisfaction, reliable in delivering positive experiences that foster loyalty and trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bistro Attendant
Chinchilla RSL Memorial Club
12.2023 - 03.2024
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Crafted a diverse range of coffee beverages tailored to individual customer preferences, ensuring consistent quality and satisfaction in a high-volume cafe.
- Maintained cleanliness standards throughout the cafe, ensuring a welcoming and hygienic environment for customers.
- Memorised over 30 menu items and rotating specials in order to give customised recommendations to guests.
- Contributed to team efficiency by assisting colleagues during peak hours or when short-staffed.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
Personal Carer
Illoura Residential Aged Care
03.2023 - 09.2023
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Implemented strategies to manage challenging behaviours in a respectful manner while prioritizing safety for all involved parties.
- Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
Food Service Worker
KFC Restaurant
09.2021 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Accurately utilized POS system to receive and process food and beverage orders.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Participated in regular trainings to stay current on industry best practices and trends.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Trained new team members on preparation and timeliness while ensuring food and safety standards
Education
No Degree -
Busy Schools
Ipswich11.2025
Skills
- Sanitation Practices
- Order Taking
- Excellent work ethic
- Quick Learner
- Team Player
- Effective Communication
- Accuracy and efficiency
- Flexible Schedule
- Quality Control
- POS System Operation
- Performance Improvement
- Inventory Monitoring
Certification
- Certificate III in Hospitality, Collins Foods - 2023
Reference
Fayleen, Bistro Manager, Chinchilla RSL, 0428 420 075
Timeline
Bistro Attendant
Chinchilla RSL Memorial Club
12.2023 - 03.2024
Personal Carer
Illoura Residential Aged Care
03.2023 - 09.2023
Food Service Worker
KFC Restaurant
09.2021 - 05.2023
No Degree -
Busy Schools
- Certificate III in Hospitality, Collins Foods - 2023
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