Michaela Kelly-Meehan
Summary
Team leader with over 8 years of experience in customer service and team management, excelling in fostering a results-driven culture and enhancing team performance. Skilled in communication, organisation, and inspiring others, with a proven track record of identifying performance gaps and implementing targeted training programs. High focus on creating a positive work environment and maintaining strong client relationships, seeking to utilise expertise in a dynamic team-oriented setting and take on new challenges
Overview
11
11
years of professional experience
Work History
Sous Chef
Secret Harbour Sports Bar
Perth, WA
05.2024 - Current
- Expertly prepare, cook, and serve culinary dishes adhering to stringent food safety protocols.
- Collaborate on menu development and updates, ensuring kitchen operations align with culinary trends.
- Maintain a pristine kitchen environment, upholding the highest standards of cleanliness and organization.
- Versatile in Front of House operations, bar service, restocking essentials, and keg management.
Customer Advisor
Aquire BPO
Melbourne, VIC
01.2024 - 05.2024
- Addressing a variety of customer inquiries, concerns, and challenges via phone, email, and online chat
- Advise customers on different policy options, explaining coverage, benefits, and exclusions, and helping them select suitable products
- Guide customers through the claims process, helping with prior authorizations, and resolving any issues related to denials or appeals
Bartender
The Goalpost Bar
Shanagarry
01.2023 - 10.2023
- Expertly engaged with customers, efficiently taking orders and crafting high-quality beverages.
- Managed bar operations, ensuring a well-maintained and inviting environment.
- Demonstrated extensive menu knowledge, guiding guest choices and enhancing satisfaction.
- Organized inventory, maintaining optimal stock levels for seamless service delivery.
- Upheld strict cleanliness standards, ensuring all work areas were pristine and hygienic.
TEAM LEADER
Abtran
Mahon
11.2017 - 10.2023
- Began as a customer advisor and progressed to Product Specialist and Team Leader.
- Initially my role consisted of inbound and outbound calls while eventually completing emails and investigating applications ensuring all documentation was correct and had been submitted to align with the requirements.
- Ensure staff motivation, monitoring, and measurement in line with operational targets and performance standards.
- Create a positive work environment, maintain team morale, and establish healthy working relationships.
- Engage in client-facing activities, complete reports, and manage daily client interactions.
- Led a team of customer advisors to exceed operational targets, fostering a results-driven culture and enhancing overall team performance.
- Identified performance gaps through data analysis, implementing targeted training programs that resulted in measurable improvements in service quality.
- Point of contact for agents to request paid or unpaid leave ensuring all data was correctly update for payroll. While also assisting scheduler’s to create, coordinate and maintain schedules.
- Assisted with providing team requirements for interviews and training. While ensuring all new team members received correct equipment and onboarding was successful.
Senior Sandwich Artist
Subway
01.2015 - 10.2017
- Baked and prepared food items while ensuring adherence to safety procedures.
- Prepared sandwiches according to customer specifications, enhancing dining experience.
- Operated cash register, managing transactions efficiently during store hours.
- Opened and closed store daily, maintaining security and operational standards. Lodged business funds at bank, ensuring accurate financial reporting.
Skills
- Self-Motivated
- Time Management
- Technology
- Ability to inspire
- Working as part of a team
- Organised
- Communication
- Ability to work under pressure
- Leadership
ADDITIONAL INFORMATION
- WHITE CARD
- RSA
- FOOD SAFETY CERTIFICATE
DRIVING LICENSE
Driving license category Learners Class C
Timeline
Sous Chef
Secret Harbour Sports Bar
05.2024 - Current
Customer Advisor
Aquire BPO
01.2024 - 05.2024
Bartender
The Goalpost Bar
01.2023 - 10.2023
TEAM LEADER
Abtran
11.2017 - 10.2023
Senior Sandwich Artist
Subway
01.2015 - 10.2017