Michaela La Bianca-Jorgensen
Perth,WA
Summary
I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, a customer-focused professional with a successful 7-year career in the hospitality sector. A dynamic and capable of applying efficiency and reliability in busy business environment.
Overview
7
7
years of professional experience
Work History
Manager
The Neighbourhood Kitchen & Bottles
09.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training.
- Maximized performance by monitoring daily activities and mentoring team members.
- General FOH tasks including customer service, food preparation and barista
- Responsible for weekly ordering of stock.
Patient Liaison Assistant
Perth Urology Clinic
02.2022 - 09.2022
- Worked alongside Doctors and management assisting them to ensure smooth running of the practice
- General reception duties, i.e. monitoring phones and emails, welcoming patients, attending to waiting room etc.
- Settling accounts and debt collecting
- Appointment making for new and existing patients
- Digitally updating and filing patient demographics, correspondence, results and referrals
Duty Manager
Fraser's Restaurant
06.2019 - 02.2022
- Trained employees in essential job functions.
- Maintained positive customer/employee relations by addressing problems head-on and implementing successful corrective actions with professional demeanour
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations.
Waitstaff
Nic & Kolo
05.2017 - 04.2019
- Genera FOH cafe duties
Deli Employee
Bread In Common
12.2015 - 12.2016
- Assisted staff with FOH duties
- Food and drink preparation
Education
Western Australian Certificate of Education -
Santa Maria College
Attadale, WA10.2018
3 Months Secondary School Education -
Skive Gymnasium
Skive, Denmark EU01.2017
Skills
- Staff Management
- Customer Relationship Management
- Microsoft 365 experience
- Eftpos & cash handling end of shift till balancing
- Top level food & beverage service
- Verbal and Written Communication
Timeline
Manager
The Neighbourhood Kitchen & Bottles
09.2022 - Current
Patient Liaison Assistant
Perth Urology Clinic
02.2022 - 09.2022
Duty Manager
Fraser's Restaurant
06.2019 - 02.2022
Waitstaff
Nic & Kolo
05.2017 - 04.2019
Deli Employee
Bread In Common
12.2015 - 12.2016
Western Australian Certificate of Education -
Santa Maria College
3 Months Secondary School Education -
Skive Gymnasium
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