Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Olsanska

Kogarah,Australia

Summary

I am a determined and well-organised person with valuable administrative experience. I am a highly approachable individual who has a positive and ambitious attitude and a willingness to learn. I have always taken on new roles enthusiastically and pride myself on discharging any duties accepted to the best of mu ability and in a highly professional manner.

Overview

11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Warehouse and Admin Officer

Tiger Vision
Petersham, NSW
08.2018 - 06.2022
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers' requests and concerns, evaluate solutions and make decisions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.

Event Management Assistant

The Venues Collection
Sydney, NSW
12.2016 - 09.2019
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Developed post-event reports to determine effectiveness of each event.
  • Coordinated florists, photographers and musicians during for events.
  • Performed event coordination for larger parties and gatherings.

Hospitality Attendant

JRM Hospitality Group
Sydney, NSW
03.2017 - 07.2018
  • Identified and resolved customer complaints concerning food or lodging.
  • Acknowledged outstanding staff performance to boost morale.
  • Established relationship with regular customers to provide constant and excellent service.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
  • Arranged linens and table settings according to seating plan and event theme.

Restaurant Manager

Arthur's Pizza
Paddington, NSW
07.2014 - 11.2016
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Receptionist

Czechtrade
Prague, NSW
01.2012 - 01.2013
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Coordinated catering and set up conference rooms for corporate and client meetings.

Education

Certificate III - Tourism

Academies Australasia
Sydney, NSW
10.2015 - 06.2016

Diploma - Business Management

City Institute
Sydney
01.2014 - 09.2015

Skills

Customer relations understanding

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Timeline

Warehouse and Admin Officer

Tiger Vision
08.2018 - 06.2022

Hospitality Attendant

JRM Hospitality Group
03.2017 - 07.2018

Event Management Assistant

The Venues Collection
12.2016 - 09.2019

Certificate III - Tourism

Academies Australasia
10.2015 - 06.2016

Restaurant Manager

Arthur's Pizza
07.2014 - 11.2016

Diploma - Business Management

City Institute
01.2014 - 09.2015

Receptionist

Czechtrade
01.2012 - 01.2013

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Michaela Olsanska