Michaela Pullen

• Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Bussed and reset tables to keep dining room and work areas clean.
• Overseeing and facilitating functions and events.
• Floor supervision, management of bookings and cash handling.
• New employee training of food handling and venue procedures.
• Supported needs of up 8 wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.

• Self-motivated, with strong sense of personal responsibility.
• Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
• Proven ability to learn quickly and adapt to new situations.
• Maintained detailed records of each animal's progress throughout training program to track improvements over time.
• Offered post-training support to clients by providing troubleshooting advice and follow-up consultations as needed.
• Evaluated each animal's temperament and learning style, allowing for tailored training methods that catered to individual needs.
• Addressed specific behavioural problems such as aggression, separation anxiety, and excessive barking with targeted training interventions.
• Improved pet behaviour by implementing positive reinforcement training techniques and tailored exercise routines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed scheduling and logistics of training sessions with pet owners, ensuring smooth workflow and timely progress updates.
• Developed and maintained courteous and effective working relationships.
• Identify new business development opportunities.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed client territory of up to 150 clients
• Self-motivated, with strong sense of personal responsibility.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean, organized store environment for inviting shopping experience for customers.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Improved store appearance with effective merchandising and creative displays.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Boosted add-on sales through suggestive selling techniques and product recommendations.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Top 2 sales person in Australia/New Zealand.

• Monitored weather conditions closely to adapt planned activities accordingly, prioritizing participant safety at all times.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
• Boosted student performance by providing individualized support and targeted feedback.
• Optimized day-to-day instruction to align educational strategies with industry best practices.
• Optimized learning plans based on student performance and feedback.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Fostered student curiosity and interest through creative hands-on activities.
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
• Managed activities for groups of up to 20 children.

As per the role based in Western Australia.