Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michaela Reed

Pickering Brook,WA

Summary

I am Michaela Reed, a professional with extensive experience in customer service, team leadership, and operations management. My career has spanned various roles that have honed my ability to effectively manage teams, deliver exceptional customer service, and oversee daily operations. I excel in environments that require strong interpersonal skills and a commitment to excellence. As I seek new opportunities, I am eager to bring my skills and experience to a diverse range of industries, contributing positively to any team or project.

Overview

10
10
years of professional experience

Work History

Day Spa Manager

Hidden Valley Eco Lodges & Day Spa
05.2018 - 12.2023
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Evaluated employee performance regularly, providing constructive feedback to drive continuous improvement efforts in service delivery.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Handled high-priority clients while managing day-to-day activities of spa and employees to maximize profits.

Retail Associate

Big W
06.2014 - 02.2021
  • Maintained the garden, party, and home entertainment departments, ensuring optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Student Librarian Assistant

Kalamunda Public Library
08.2014 - 06.2015
  • Managed library materials for accurate record-keeping.
  • Assisted patrons with library computers and provided information on logging onto the Internet.
  • Organised library shelves, materials and equipment in clear, alphabetized order.
  • Assisted in planning events and running community programmes for children.
  • Designed posters and display boards for library promotions.
  • Managed the loan/returns desk and ordered new books for libraries in the shire.

Student Librarian Assistant

High Wycombe Public Library
07.2013 - 09.2013
  • Ordered new books and organised kits to be sent to primary schools.
  • Counted money in the safe each week and maintained library records.
  • Answered questions from patrons and helped to find desired materials.

Education

Diploma - Beauty Therapy

Australian College of Beauty Therapy
01.2017

Skills

  • Strong organisational and multitasking abilities
  • Exceptional customer service and interpersonal skills
  • Proficient in problem-solving and creative solutions
  • Expert in time management and working under pressure
  • Experienced in stock management and inventory control
  • Competent with phone, email, and office equipment

References

  • Leah Childress, Owner of Hidden Valley Eco Lodges and Day Spa: 0417 528 370
  • Kristen Hines, Former Manager at Hidden Valley Eco Lodges and Day Spa: 0441 653 428

Timeline

Day Spa Manager

Hidden Valley Eco Lodges & Day Spa
05.2018 - 12.2023

Student Librarian Assistant

Kalamunda Public Library
08.2014 - 06.2015

Retail Associate

Big W
06.2014 - 02.2021

Student Librarian Assistant

High Wycombe Public Library
07.2013 - 09.2013

Diploma - Beauty Therapy

Australian College of Beauty Therapy

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