Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Whitworth

Pakenham,VIC

Summary

I am an experienced Admin/Front Office Coordinator with experience as a dental receptionist and treatment coordinator making me an all round helper. I am passionate about patient care and wellbeing and possess a compassionate and caring attitude towards my patients. My colleagues often describe me as focused, energetic and hardworking. I am an asset to any team as I always aspire to to my best in any situation. I enjoy working in a fast faced environment and am able to problem solve well.

Overview

8
8
years of professional experience

Work History

Admin Coordinator

Lakeside Dental Surgery
Pakenham, VIC
11.2022 - Current
  • Worked as a receptionist from late 2022 to early 2024 and transitioned into the role of Admin Coordinator.
  • Ensured smooth functioning of receptionist team on a daily basis in my role as admin coordinator.
  • Provided training for onboarding new reception staff members
  • Handled patients' concerns efficiently and effectively
  • Solved Hicaps issues and staffing problems through effective problem-solving techniques.

Dental Receptionist

Aesthetik Dental
Ringwood, VIC
03.2021 - 11.2022
  • Scheduled patients using dental software Core Practice
  • Assisted patients complete relevant medical history/waiver forms and provided aftercare forms.
  • Greeted patients and visitors and determined their needs and direct accordingly.
  • Completed payments including the use of HICAPS and CDBS.
  • Worked collaboratively within my team to ensure the best work flow possible.
  • On occasion, assisted practitioner with nursing and treatment coordination.

Personal Care Assistant

Heritage Gardens
Bayswater, VIC
06.2017 - 07.2021
  • Assisted clients with daily living needs, including bathing, personal grooming, mobility, etc.
  • Worked extremely well within a team environment, taking on a leadership role.
  • Assisted in the administration of medication to up to 30 clients, under the supervision and guidance of a Registered Nurse.
  • Continuously maintained proper safety when dealing with infection control.
  • Educated clients and families to maintain as much independence as possible.

Education

Diploma of Nursing (incomplete) -

Skills Training Australia
Australia

Skills

  • Excellent team working skills
  • Ability to communicate with a difficult patient
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Verbal and Written Communication
  • Positive 'can do' attitude
  • Problem solving skills
  • Cleaning and sterilising of dental instruments

Timeline

Admin Coordinator

Lakeside Dental Surgery
11.2022 - Current

Dental Receptionist

Aesthetik Dental
03.2021 - 11.2022

Personal Care Assistant

Heritage Gardens
06.2017 - 07.2021

Diploma of Nursing (incomplete) -

Skills Training Australia

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Michaela Whitworth