Michaela Whitworth
Pakenham,VIC
Summary
I am an experienced Admin/Front Office Coordinator with experience as a dental receptionist and treatment coordinator making me an all round helper. I am passionate about patient care and wellbeing and possess a compassionate and caring attitude towards my patients. My colleagues often describe me as focused, energetic and hardworking. I am an asset to any team as I always aspire to to my best in any situation. I enjoy working in a fast faced environment and am able to problem solve well.
Overview
8
8
years of professional experience
Work History
Admin Coordinator
Lakeside Dental Surgery
Pakenham, VIC
11.2022 - Current
- Worked as a receptionist from late 2022 to early 2024 and transitioned into the role of Admin Coordinator.
- Ensured smooth functioning of receptionist team on a daily basis in my role as admin coordinator.
- Provided training for onboarding new reception staff members
- Handled patients' concerns efficiently and effectively
- Solved Hicaps issues and staffing problems through effective problem-solving techniques.
Dental Receptionist
Aesthetik Dental
Ringwood, VIC
03.2021 - 11.2022
- Scheduled patients using dental software Core Practice
- Assisted patients complete relevant medical history/waiver forms and provided aftercare forms.
- Greeted patients and visitors and determined their needs and direct accordingly.
- Completed payments including the use of HICAPS and CDBS.
- Worked collaboratively within my team to ensure the best work flow possible.
- On occasion, assisted practitioner with nursing and treatment coordination.
Personal Care Assistant
Heritage Gardens
Bayswater, VIC
06.2017 - 07.2021
- Assisted clients with daily living needs, including bathing, personal grooming, mobility, etc.
- Worked extremely well within a team environment, taking on a leadership role.
- Assisted in the administration of medication to up to 30 clients, under the supervision and guidance of a Registered Nurse.
- Continuously maintained proper safety when dealing with infection control.
- Educated clients and families to maintain as much independence as possible.
Education
Diploma of Nursing (incomplete) -
Skills Training Australia
AustraliaSkills
- Excellent team working skills
- Ability to communicate with a difficult patient
- Phone and Email Etiquette
- Appointment Scheduling
- Verbal and Written Communication
- Positive 'can do' attitude
- Problem solving skills
- Cleaning and sterilising of dental instruments
Timeline
Admin Coordinator
Lakeside Dental Surgery
11.2022 - Current
Dental Receptionist
Aesthetik Dental
03.2021 - 11.2022
Personal Care Assistant
Heritage Gardens
06.2017 - 07.2021
Diploma of Nursing (incomplete) -
Skills Training Australia
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