Michaela Sutherland-Wong
Sydney,NSW
Summary
Customer-focused and results-driven professional with a strong background in hospitality, health, and customer service. Proven track record in achieving sales targets, streamlining operations, and enhancing customer satisfaction through effective communication and organizational skills. Technically proficient in POS systems and CRM database management with a passion for delivering exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Stock Market Kitchen
03.2023 - Current
- Prepared and assembled fresh, made-to-order salads in a high-volume kitchen.
- Delivered fast, friendly service, ensuring a positive experience for all customers.
- Multitasked across food prep and counter service during peak hours.
- Maintained ingredient displays and collaborated with kitchen staff.
- Trained new staff on prep procedures and workplace standards.
- Operated POS and managed cash transactions, balancing tills.
Kitchen Hand
Canteen Solutions
03.2022 - 03.2023
- Prepared hot and cold meals, snacks, and school lunches.
- Maintained clean, hygienic food prep areas and equipment.
- Supported canteen operations and internal catering events.
- Ensured food safety and cleanliness in daily tasks.
Personal Assistant / Business Consultant
Good Pet Food Kitchen
08.2016 - 09.2018
- Identified business opportunities and developed strategies to grow market presence.
- Designed and managed website and social media campaigns.
- Created business documentation, forms, and customer communications.
- Represented brand at events including Dogapalooza and Sydney Pet Lovers Convention.
Member Care Receptionist
Elix'r Health Clubs
02.2013 - 09.2014
- Maintained front desk operations including answering and directing all calls, email inquiries, and bookings.
- Managed CRM systems, cash handling, and club administration.
- Trained and supervised new team members.
- Delivered outstanding service in a fast-paced, member-focused environment.
Membership Advisor
Elix'r Health Clubs
09.2011 - 02.2013
- Sold memberships using consultative, needs-based sales techniques.
- Generated leads and booked appointments.
- Built long-term relationships, increasing referrals and conversions.
Account Manager / Sales Executive
Fat Prophets
09.2010 - 08.2011
- Exceeded sales targets for stock market research services.
- Provided market insights across Australasian, US, and UK markets.
- Supported investors with Buy/Sell/Hold recommendations.
- Conducted research to inform client engagement and decision-making.
Education
Bachelor of Commerce - Finance & Economics
University of Sydney
01.2010
Higher School Certificate - undefined
St Clare's College
Waverley01.2002
Skills
- Customer Service Excellence
- Verbal & Written Communication
- CRM & POS Systems
- Staff Training & Induction
- Multitasking in High-Pressure Environments
- Food Prep & Service Operations
- Technical & Database Literacy
- Organization & Time Management
- Analytical & Creative Problem Solving
- Excellent customer service
Certification
- Certified Zumba Instructor, 2013
- Responsible Service of Alcohol (RSA), 2012
- First Aid Certificate, 2010
Timeline
Food Service Assistant
Stock Market Kitchen
03.2023 - Current
Kitchen Hand
Canteen Solutions
03.2022 - 03.2023
Personal Assistant / Business Consultant
Good Pet Food Kitchen
08.2016 - 09.2018
Member Care Receptionist
Elix'r Health Clubs
02.2013 - 09.2014
Membership Advisor
Elix'r Health Clubs
09.2011 - 02.2013
Account Manager / Sales Executive
Fat Prophets
09.2010 - 08.2011
Higher School Certificate - undefined
St Clare's College
Bachelor of Commerce - Finance & Economics
University of Sydney