Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michaela Whiteman

Avalon Beach,NSW

Summary

Long term professional and small business owner for most of my career now scaling back to part time and casual work. With a proven track record in sales and customer service, notably as National Sales Manager at Rusty Australia. Experienced in complaint handling and problem-solving, a can do work ethic and can seamlessly fit in to a team or work independently.

Overview

30
30
years of professional experience

Work History

Warehouse and Customer Service Specialist

Maurie & Eve Pty Ltd
08.2022 - 02.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Receive inwards goods, pick and pack, dispatch

Distributor and Sales Manager ANZ- Self Employed

Ivarva Pty Ltd
01.2011 - 06.2022
  • Wholesale Distributor and Sales Manager for Munsterkids clothing - Australia and NZ territory.
  • Managed 80+ accounts, ensuring a seamless experience from point of order placement, to delivery and management of invoicing and accounts.
  • Maximising sales
  • Self employed, managing the whole scope of a small business
  • Problem solving across a vast range of challenges and incidents to ensure the best outcome for all stake holders.

National Sales Manager

Rusty Australia
01.1995 - 01.2010
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Attended events, training seminars, and manufacturer product showcases.
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
  • Met with customers to give sales presentations, maximise wholesale orders.

Education

Bachelor of Commerce - Marketing

University of Wollongong
Wollongong, NSW
01-1994

Skills

  • Customer service
  • Good communication skills
  • Complaint handling & problem solving
  • Ability to work as a team or independantly

Interests

Hiking, yoga, meditation, travel, nature

Timeline

Warehouse and Customer Service Specialist

Maurie & Eve Pty Ltd
08.2022 - 02.2025

Distributor and Sales Manager ANZ- Self Employed

Ivarva Pty Ltd
01.2011 - 06.2022

National Sales Manager

Rusty Australia
01.1995 - 01.2010

Bachelor of Commerce - Marketing

University of Wollongong

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Michaela Whiteman