American citizen living in Brisbane, QLD. Currently studying with Australian Pacific College under Student Visa 500.
Overview
4
4
years of professional experience
Work History
Customer Service
Smiggle
10.2023 - Current
Receives, checks, and puts away new stock
Keeps storefront, back rooms, and play areas cleaned and sanitized
Assists customers with questions over the phone and in-person
Ensures all customers can find products to suit their needs
Help to ensure store is meeting weekly KPI goals
Open and close storefront, and run teams as PIC
Counts and handles cash regularly and reliably
Provides exceptional customer service, addressing patron concerns promptly and professionally.
Enhances store reputation through exceptional customer service and friendly interactions.
Bar Service
O'Brian Group
01.2024 - 11.2024
Worked at a cash register
Prepared and served drinks for customers
Kept serving and bar prep areas cleaned and sanitized
Assisted customers with questions
Ensured all customers could find drinks to suit their tastes
Helped in closing by sanitizing equipment and taps, notifying customers that the bar had closed, helping inebriated customers find safe transport home, and prepping for the next night
Night Manager
Beezers Gourmet Sandwich Shop
09.2021 - 08.2023
Led teams of 7-10 during rush hours, ensured all customers were served in a welcoming and timely manner
Helped to organize rosters and sick covers
Sliced and prepared deli meats for sandwiches
Cooked food and prepared it for pick up or delivery
Kept storefront, back rooms, and food prep properly cleaned and sanitized areas according to COVID-19 recommendations
Closed storefront nightly: closed till, ensured cash was correct, divided tips among workers, locked up, ensured storefront was presentable for next morning
Cashier/Customer Service
Delhaize America Food Lion
04.2021 - 08.2021
Worked at a cash register daily
Sorted, carried, and stored merchandise throughout the store
Restocked merchandise
Kept storefront sanitary and organized
Properly cleaned and sanitized areas according to COVID-19 recommendations
Helped to close storefront nightly
Arcade Attendant
Stars and Strikes
01.2021 - 04.2021
Helped customers choose and purchase appropriate game packages and products
Sorted, carried, and restocked merchandise
Kept redemption areas, games, and attractions organized and clean according to COVID-19 recommendations
Ran required machinery for attractions
Cashier/Customer Service
Pizza Hut
09.2021 - 01.2021
Helped customers choose and purchase merchandise
Worked cash register
Sorted, carried, and restocked merchandise
Cooked food and prepared it for pick up or delivery
Kept storefront, back rooms, and food prep areas sanitary and organized according to COVID-19 recommendations
Education
FRESHMAN YEAR - theatre arts with a concentration in design
UNIVERSITY OF SOUTH CAROLINA
Diploma of Travel And Tourism -
Australian Pacific College
Brisbane
01-2026
Skills
Social Interaction
Time Management
Cleaning Experience
Customer Service and communication skills
Experience with children/childcare
Theatre Arts
Personal Information
Visa Status: Working Holiday Visa
Certifications And Awards
RSA CERTIFICATE, GALAXY TRAINING AUSTRALIA, SITHFAB021 - Provide Responsible Service of Alcohol
PRESIDENT'S LIST, UNIVERSITY OF SOUTH CAROLINA, 2023, Highest level of award for academic excellence awarded at the University of South Carolina.
Timeline
Bar Service
O'Brian Group
01.2024 - 11.2024
Customer Service
Smiggle
10.2023 - Current
Night Manager
Beezers Gourmet Sandwich Shop
09.2021 - 08.2023
Cashier/Customer Service
Pizza Hut
09.2021 - 01.2021
Cashier/Customer Service
Delhaize America Food Lion
04.2021 - 08.2021
Arcade Attendant
Stars and Strikes
01.2021 - 04.2021
FRESHMAN YEAR - theatre arts with a concentration in design