Summary
Overview
Work History
Education
Skills
babysitting
Timeline
Generic

Michael Antonia Um

Rosemeadow,NSW

Summary

  • Punctual and honest in a busy, fast-paced atmosphere, with an additional solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.

Overview

1
1
year of professional experience

Work History

Cashier

Haley
11.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

Volunteer

Smash! Anime Convention
04.2023 - 07.2023
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Helped clients navigate social services system and access needed resources.

Education

High School Diploma -

Ambarvale High School
Ambarvale, NSW
11.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Reliability and punctuality
  • Cash Register Operation
  • Written and verbal communication
  • Cash register systems
  • Product restocking
  • Refund handling
  • Customer Transactions
  • Return and Exchange Processing

babysitting

As the oldest sibling of four children, I have taken quite a liking to babysitting and taking care of my siblings. My siblings, ages 5 to 14 years old, have had to look after me since the age of 10. It has taught me how to handle stressful situations, and the tactical use of compromising in those situations, whether it is ice cream before bedtime or crying, has given me the ability to think clearly and resolve them without further fuss, which I apply to my work and my education.

Timeline

Cashier

Haley
11.2023 - 02.2024

Volunteer

Smash! Anime Convention
04.2023 - 07.2023

High School Diploma -

Ambarvale High School

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Michael Antonia Um