Michael Dwight Tan
Blacktown,NSW
Summary
Young, passionate, driven, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has wide hospitality experiences on different industries such as food and beverage, warehouse, and retail.
Overview
5
5
years of professional experience
Work History
Food Production Worker / Kitchen Hand
Qantas Airways / Dnata Catering Services
02.2022 - 07.2023
- Strictly prepared specially requested food for premium and business class passengers of Qantas Airways, Australia
- Worked hand on hand with a sous chef for 8-10 hours a day to prepare ala carte meals for business class passengers. Prepared over 800+ meals a day.
- Worked day to day with management to determine what could be done to better productivity, efficiency and how to implement it.
- Ensured that food products are processed and prepared by following standards of cleanliness and hygiene.
- Stored and prepared food in a high temperature refrigerator.
- Worked as a team with 40+ other staff members and maintaining a harmonious work place.
Shift Supervisor / FOH
Pizza Hut Australia
01.2019 - 02.2021
- Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours.
- Completed purchases with cash, credit and debit payment methods.
- Attend customer issues quickly and ensure total satisfaction from all guests. Making sure that all pizza delivery order are on time with best quality.
- Monitor food preparation to ensure orders are completed quickly and no product is wasted.
- Keep dining area clean with effective oversight and crew assignments.
- Trained new employees on proper food handling and safety procedures.
- Maintained total restaurant cleanliness for every shift and ensured following shift would have a clean facility for transition.
Production Line Leader / Quality Asurance
AAA Nature's Best Water Company
07.2021 - 02.2022
- Produced 4,000-5,000 mineral bottles water for private companies and public consumers.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reviewed production qualifications to verify accurate weights and measurement prior to mixing liquid ingredients/chemicals.
- inspected final products to assess compliance with quality standards and established tolerances.
- Monitored heavy duty machinery in operation to identify concerns and make corrections.
- Used scissor lifts and other equipments to complete tasks and transport finished products to trucks.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
Pick Packer
Hamper Emporium / Maggie Beer
08.2021 - 01.2022
- Inspect all incoming merchandise and shipping materials.
- Picked over 250+ items daily.
- Waled warehouse on foot to pick individual items and used equipments to move larger pieces or reach high items.
- Place items in correctly sized crates and containers for shipping to customer destination.
- Accurately complete all paperwork and continuously use wrist and hand scanners to document changes.
- Affix labels to incoming merchandise and from suppliers to input quantities into system and determine correction location for routing.
- Use warehouse equipments such as pallet jacks and reachers safely.
- Labeled items for storage and shipment
Casual Merchandiser / Team Member
Bunnings Warehouse
06.2021 - 12.2023
- Answer customers' questions, and provide information on procedures or policies.
- Resolving customer complaints regarding sales and services.
- Has experience working across all departments of the store. (Landscape, Electronics, Hardware supplies, Garden care, Building, Home supplies, and more.)
- Attending to customers' general inquiries inside the shop.
- Used mobile device / application to determine items needed for inventory or by the customers.
- Assisted warehouse managers for proper inventory.
Retail Store Manager
Frankie And Friends General Merchandise
01.2022 - 12.2023
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance and purchasing functions.
- Answered questions about store policies and addressed customer concerns.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Sport Science
University of The Philippines
Manila06-2017
Diploma - Business
TAFE Ultimo
Sydney06.2019
Skills
- Customer Service Management
- Front of House Services
- Store Management and Operations
- Warehouse Management
- Merchandising
- Sales and Marketing
- Quality assurance Management
Timeline
Food Production Worker / Kitchen Hand
Qantas Airways / Dnata Catering Services
02.2022 - 07.2023
Retail Store Manager
Frankie And Friends General Merchandise
01.2022 - 12.2023
Pick Packer
Hamper Emporium / Maggie Beer
08.2021 - 01.2022
Production Line Leader / Quality Asurance
AAA Nature's Best Water Company
07.2021 - 02.2022
Casual Merchandiser / Team Member
Bunnings Warehouse
06.2021 - 12.2023
Shift Supervisor / FOH
Pizza Hut Australia
01.2019 - 02.2021
Bachelor of Science - Sport Science
University of The Philippines
Diploma - Business
TAFE Ultimo
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