Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MICHAEL JOSEPH F

Kiara

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to customer organisations improving business performance.

Overview

31
31
years of professional experience

Work History

Member Experience Consultant

HBF
10.2019 - Current
  • Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from members.
  • Assist members in navigating complex healthcare system, clarifying policies and processes for informed decision making.
  • Provide empathetic support for members experiencing personal difficulties, building rapport and trust in our brand.
  • Help with large volume of member inbound calls with positive attitude and focus on member experience.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintain member records.
  • Develope rapport with members through active listening skills, leading to higher retention rates and positive NPS feedback from members.
  • Acquisitions for company growth.
  • Respond to customer calls and emails to answer questions about products and health policies.
  • Educate members about health insurance coverage options, benefits and costs.

Deli Manger

Woolworths
07.2013 - 06.2018
  • Produced reports and documents for senior team members.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Motivated employees to success and pointed out areas of improvements for comprehensive support.
  • Implemented daily operating procedures to ensure department is clean, adequately stocked and organized.
  • Assisted in recruiting, hiring and training of team members.
  • Adhered to all safety procedures and company standards and policies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Optimized organizational processes by effectively managing staff rostering while adhering to contractual restrictions.

Store Manager

Dick Smith
11.2008 - 07.2013
  • Highest Rentsmart Sales 2012 
  • Regional Safety Award 2010 
  • Highest Rentsmart Percentage Sales 2010
  • Generated repeat business through exceptional customer service.
  • Scheduled and led weekly store meetings for all employees.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Completed profit and loss performance reports.
  • Open and closed store.
  • KPI's.
  • Proactively identified performance gaps and implemented process improvements. 
  • Engaged and interacted with customers to create a positive shopping experience.

Shop Assistant

Civic Video
12.2000 - 11.2010
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Welcomed customers into the store and helped them locate items.
  • Operated a cash register for cash and credit card transactions.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Open and closed store. 

Duty Manager

International Airport
01.2007 - 07.2008
  • Managing arrivals department.
  • Responded to customer concerns in a friendly and knowledgeable manner, and maintained composure and professional demeanor at all times.
  • Adhered to safe work practices.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Provided services efficiently and with high level of accuracy.

Supervisor

International Airport
01.2006 - 01.2007
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Demonstrated ability to assess risk and respond to issues appropriately.
  • Provided personalized, friendly and knowledgeable service to drive customer satisfaction, increase sales production and attain each monthly target.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated a cash register for cash and credit card transactions 

Sales Consultant

Down Town Duty Free
11.2000 - 01.2006
  • Provided sales and customer service assistance to walk-in traffic
  • Processed cash and c/card payments to complete the purchasing experience.
  • Picked up incoming stock and delivered materials to designated locations.
  • Maintained accurate stock records and schedules.

Area Manager

Pizza Hut
01.2000 - 07.2000
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability. 
  • Resolved conflicts promptly to promote a positive environment for customers.
  • Approached new tasks with enthusiasm and passion.

Store Manager

Pizza Hut
03.1995 - 02.2000
  • Counted cash drawers and made bank deposits.
  • Engaged and interacted with customers to create a positive shopping experience.
  • Scheduled and led weekly store meetings for all employees.
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.

Sales Consultant

Curtain World
07.1993 - 02.1997
  • Measuring curtain and blinds.
  • In home consultancy.
  • Provided pricing information to customers regarding specific products.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Increased client base by assessing needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.

Education

Red Cross College

Responsible Service of Alcohol -

C.F.T
2014

Certificate 111 In Retail Management And Supervision -

Performance Partners
2008

Diploma of Wall Coverings -

2005

Timaru Tafe
1986

Skills

  • Excellent time management
  • Approachable
  • Dedicated team player
  • Flexible
  • Exceptional leader
  • Conflict resolution skills
  • Reliable and dependable
  • Problem-solving skills
  • Calm disposition
  • Sales expertise

Accomplishments

  • Awarded "Employee of the Year" in 2007.
  • National Award for Coaching and Support- Tasmania National Conference.

Timeline

Member Experience Consultant

HBF
10.2019 - Current

Deli Manger

Woolworths
07.2013 - 06.2018

Store Manager

Dick Smith
11.2008 - 07.2013

Duty Manager

International Airport
01.2007 - 07.2008

Supervisor

International Airport
01.2006 - 01.2007

Shop Assistant

Civic Video
12.2000 - 11.2010

Sales Consultant

Down Town Duty Free
11.2000 - 01.2006

Area Manager

Pizza Hut
01.2000 - 07.2000

Store Manager

Pizza Hut
03.1995 - 02.2000

Sales Consultant

Curtain World
07.1993 - 02.1997

Red Cross College

Responsible Service of Alcohol -

C.F.T

Certificate 111 In Retail Management And Supervision -

Performance Partners

Diploma of Wall Coverings -

Timaru Tafe

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MICHAEL JOSEPH F