Michaella Giandomenico
Uralla
Summary
Senior-level consultant with broad experience and readiness for high-impact advisory roles. Skilled in strategic planning, problem-solving, and effective communication. Strong focus on team collaboration and driving results, adaptable to changing needs. Known for reliability and building trust within teams and organisations.
Overview
6
6
years of professional experience
Work History
Senior Advisor Corporate Planning and Performance
Armidale Regional Council
05.2024 - 03.2025
- Lead the development, coordination, and continuous improvement of the Council's Integrated Planning and Reporting (IP&R) program, ensuring alignment with both local government legislation and Council's strategic goals
- Spearheaded the creation and adoption of the State of the Region Report and Annual Report, presenting clear, actionable insights to senior leadership and stakeholders
- Manage the development of critical strategic documents including the Community Plan, Delivery Program, and Operational Plan, ensuring alignment with organisational objectives and community expectations
- Analyse key performance data to inform strategic decision-making, identify trends, and propose improvements to Council operations
- Conduct workshops and provide guidance to internal stakeholders, including new Councillors, on the IP&R framework and their roles within it, ensuring clarity and understanding of key concepts and responsibilities
- Collaborate with cross-functional teams and external stakeholders to gather data, refine planning processes, and ensure transparency and accountability across all reporting activities
- Successfully managed competing priorities and deadlines, ensuring timely delivery of all planning documents and performance reports
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organisational effectiveness and support long-term growth objectives.
Corporate Planning Officer
Armidale Regional Council
02.2024 - 05.2024
- Assisted in the development and refinement of the Council's IP&R framework, working closely with senior leadership to ensure strategic objectives were accurately reflected in key documents
- Led data collection efforts from the community and analyzed trends to inform the strategic direction of the Council's plans
- Administered Pulse, the software program used for corporate reporting, ensuring seamless data entry and reporting processes
- Contributed to the preparation of corporate performance reports, emphasizing clarity and actionable insights for leadership and stakeholders
- Maintained up-to-date knowledge of industry trends, best practices, and legislative changes to inform planning decisions and strategies.
Executive Officer to the General Manager
Armidale Regional Council
01.2023 - 02.2024
- Coordinated the Offices of the General Manager and Mayor, managing diary, correspondence, and travel arrangements
- Facilitated communication between the community, elected Council, and staff
- Prepared high-level communications, briefs, and reports to address issues and inquiries
- Conducted research and coordinated reports to support decision-making
- Maintained accurate records in the Content Manager system
- Prepared agendas, minutes, and actions for Council meetings
- Managed specific projects for the General Manager
- Prioritised and managed critical, confidential, and sensitive matters
- Established strong relationships with key stakeholders to enhance collaboration and drive business success.
Administration Officer- Governance
Armidale Regional Council
06.2022 - 01.2023
- Assisted with routine publication of open access information and GIPA applications
- Maintained governance registers and processed insurance matters
- Collaborated with stakeholders and processed documentation related to insurance claims
- Ensured accurate records in the TRIM records management system
- Coordinated orders, processed invoices, and produced documentation
- Contributed to People and Culture practices and provided high-quality customer service
- Assisted in specific initiatives, projects, and assignments
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Library Assistant- Armidale/Guyra
Armidale Regional Council
04.2021 - 06.2022
- Provided circulation and reference services, maintaining a positive public image
- Participated in weekend library operations
- Assisted with various library tasks, including shelving and tidying
- Referred inquiries to appropriate library team members
- Assisted in the delivery of public programming
- Maintained a well-organised collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Customer Service Officer
Services Australia
10.2018 - 04.2021
- Provided customer service and implemented government strategies
- Managed phone inquiries, bookings, and troubleshooting
- Motivated staff, contributed to staff meetings, and assisted in IT support
- Processed Medicare and Centrelink claims, maintained records, and handled confidential information
Education
Business Diploma - Business
TAFE NSW
NSW05-2025
Skills
- Organisational development
- Relationship building and management
- Data analytics
- Policy analysis
Additional Work Experience
- Waitperson, The Alternate Root Uralla
- Food and Beverage Attendant, Quality Hotel Powerhouse
- Floor Staff Supervisor, Red Grapevine
- Daily Duties, Top Pub Uralla
- Medical Receptionist, Rusden Street Medical Practice
Timeline
Senior Advisor Corporate Planning and Performance
Armidale Regional Council
05.2024 - 03.2025
Corporate Planning Officer
Armidale Regional Council
02.2024 - 05.2024
Executive Officer to the General Manager
Armidale Regional Council
01.2023 - 02.2024
Administration Officer- Governance
Armidale Regional Council
06.2022 - 01.2023
Library Assistant- Armidale/Guyra
Armidale Regional Council
04.2021 - 06.2022
Customer Service Officer
Services Australia
10.2018 - 04.2021
Business Diploma - Business
TAFE NSW
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