Michael "Micca" Reitano
Ingham,QLD
Summary
Dynamic Cruise Director with proven skills in guest engagement, event coordination, and team leadership. Committed to creating memorable experiences through effective communication and entertainment programming.
Overview
16
16
years of professional experience
Work History
Cruise Director
Princess Cruises
.., .
07.2016 - 05.2024
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Facilitated guest engagement through interactive shows and activities.
- Coordinated with various departments to ensure seamless event execution.
- Delegated work to staff, setting priorities and goals.
- Led team in delivering exceptional guest experiences through strategic planning and coordination.
- Planned daily activities and entertainment programs for diverse guest demographics.
- Collaborated with various departments to enhance guest experiences.
- Provided assistance to crew members in organizing special events or promotions throughout the voyage.
- Supervised guest entertainers to ensure high-quality performances and customer satisfaction.
- Provided information about upcoming events on board the vessel to guests through announcements or printed materials.
Deputy Cruise Director
Princess Cruises
.., .
06.2011 - 07.2016
- Coordinated daily activities and events for passengers onboard.
- Led safety briefings and emergency drills for crew and guests.
- Organized and managed onboard entertainment activities, such as games, shows, music and competitions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed efficient scheduling systems to optimize staff coverage and enhance service delivery.
- Assisted in developing training materials for new employees and ongoing development.
- Facilitated communication between departments to streamline project execution and collaboration.
- Organized team meetings to discuss goals, updates, and address any operational concerns.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Cruise Director
Princess Cruises
.., .
01.2008 - 07.2011
- Developed engaging event schedules to enhance guest participation and enjoyment.
- Collaborated with various departments to enhance guest experiences.
- Provided support during guest excursions and onboard programs.
- Monitored guest feedback to improve future activities and programs.
- Organized themed nights and special events to engage guests effectively.
- Assisted in organizing entertainment programs, such as shows, competitions, games, tournaments, and other events.
- Tracked inventory levels of items used during onboard activities.
Skills
- Event coordination
- Guest engagement
- Performance supervision
- Safety management
- Activity planning
- Customer relationship management
- Staff delegation
- Effective communication
- Entertainment programming
- Coaching and mentoring
- Public speaking
- Teamwork
References
- Tim Donovan - Kratosdirector@gmail.com
- Martyn Moss - martynmoss@gmail.com
- Kelvin Joy - babyhippo99@yahoo.com
Timeline
Cruise Director
Princess Cruises
07.2016 - 05.2024
Deputy Cruise Director
Princess Cruises
06.2011 - 07.2016
Assistant Cruise Director
Princess Cruises
01.2008 - 07.2011