Michael Shih-Ping Liu
Brisbane,QLD
Summary
I'm an accomplished banking leader with a strong track record in leading teams and extensive experience in banking financial systems and programs. I possess deep knowledge of regulatory requirements and effective strategies for maintaining optimal controls. With 7 years of successful administrative and operations management and 15 years in retail banking, I excel in cultivating high-performance teams to surpass business objectives. My expertise lies in retail-based banking and finance, and I'm passionate about delivering outstanding customer service, exceeding expectations, and inspiring staff loyalty through strong leadership and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
Westpac Banking Corporation
01.2017 - Current
- Led multiple successful branches across Brisbane such as Acacia Ridge, Inala, Forest Lake, Sunnybank, Calamvale, and currently Westpac Indooroopilly
- Assess employee performance and developed improvement plans, helping their growth to progress onto further roles
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Launched new training program to boost employee skills and staff retention rate.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Created financial dashboards to provide insights into key performance indicators.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with executives, business partners and stakeholders to develop long-term financial plans.
Assistant Bank Manager
Westpac Banking Corporation
06.2015 - 01.2017
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Observed, coached and developed bankers in support of reaching performance objectives.
Personal Banking Specialist
Westpac Banking Corporation
02.2013 - 06.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Bank Teller
Westpac Banking Corporation
01.2009 - 02.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Risk Management (Financial Services) Proficient - Risk Management
Deakin University
Geelong VIC09.2021
Westpac People Leader Development Program 2019 - Organizational Leadership
UNSW Business School
Sydney NSW01.2020
Bachelor of Accountancy - Business Law & Tax
Queensland University of Technology
Brisbane QLD01.2009
Skills
- Staff Training
- Goals and Performance
- Motivational Techniques
- Team Supervision
- Employee Development
- Strategic Planning
- Banking Operations
- Excellent Communication Skills
- Customer Loyalty
- Risk Management Expertise
- Compliance Risk Management
Accomplishments
- Recipient of the prestigious Westpac CBB Award in the first half of 2023, acknowledging exceptional leadership as a Bank Manager. Recognized for achieving unparalleled success in overseeing the Westpac Indooroopilly Branch, one of Queensland's top-performing retail branches.
- Honoured as the Westpac Alfred Davidson Award recipient in 2016, in recognition of outstanding performance and instrumental contributions to the success of the Westpac Sunnybank Branch, one of Queensland's most thriving retail branches.
Certification
- Cert 3 in Financial Services
- Cert 4 in Financial Services
- Completion of Traineeship in Branch Team Leader
- RG146 accredited
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
References
Ben Ringelstein, Senior Product Manager at Westpac Banking Corporation
Mobile: 0423649269
Email: benringelstein@westpac.com.au
Liam Crowson, Capability Embedment Manager at Westpac Banking Corporation
Mobile: 0481464564
Email: liam.crowson@westpac.com.au
Boyi Qiu, Executive Lender at Westpac Banking Corporation
Mobile: 0431579298
Email: bqiu@westpac.com.au
Further references available upon request
Timeline
Bank Branch Manager
Westpac Banking Corporation
01.2017 - Current
Assistant Bank Manager
Westpac Banking Corporation
06.2015 - 01.2017
Personal Banking Specialist
Westpac Banking Corporation
02.2013 - 06.2015
Bank Teller
Westpac Banking Corporation
01.2009 - 02.2013
Risk Management (Financial Services) Proficient - Risk Management
Deakin University
Westpac People Leader Development Program 2019 - Organizational Leadership
UNSW Business School
Bachelor of Accountancy - Business Law & Tax
Queensland University of Technology
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