MICHAEL STEVEN GOMEZ MILLAN
Sydney,NSW
Summary
Experienced Environmental Administrator specializing in basic sanitation management and food manufacturing best practices. Adept at developing comprehensive sanitation programs and implementing sustainable supply chain management practices. Expertise in green procurement, recipe adaptation to eliminate unsustainable ingredients, and guiding suppliers to enhance environmental performance Focused on creating environmentally sustainable cleaning programs that reduce water, energy, and chemical use in both Cleaning in Place and manual cleaning operations.
Overview
7
7
years of professional experience
Work History
Hospitality Services Manager
Zara Tower Hotel
01.2020 - Current
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Directed foodservice operations including menu selection development reflecting seasonal ingredients, maintaining high standards of culinary excellence.
- Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Ensured prompt resolution of guest complaints through proactive problem-solving skills combined with empathetic listening abilities.
- Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
ENVIROMENTAL MANAGER
ONG CRECER EN FAMILIA
04.2017 - 10.2019
- Developed and managed comprehensive sanitation programs, ensuring adherence to best practices in food manufacturing.
- Implemented green procurement strategies, including the evaluation and adaptation of recipes to eliminate unsustainable ingredients.
- Guided and collaborated with suppliers to improve their environmental performance and sustainability.
- Designed and executed environmentally sustainable cleaning programs, focusing on reducing water, energy, and chemical usage in both in Place and manual cleaning processes.
- Conducted regular audits and assessments to ensure compliance with environmental and sanitation standards.
Education
Diploma - Hospitality Management
Gamma Education & Training Pty Ltd
Sydney, NSW07.2024
Certificate IV - Commercial Cookery
Gamma Education & Training Pty Ltd
Sydney, NSW10.2023
Environmental Management And Sustainability - Certificate IV
AUSTRALIA INSTITUTE OF BUSINESS
Sydney, NSW02.2022
Posgrado - Enviromental Manager
Universidad Autonoma De Occidente
Colombia12.2017
Skills
- Environmental Policy Development
- Waste Management
- Hazardous Materials Management
- Environmental Permitting
- Staff Training and Development
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
Timeline
Hospitality Services Manager
Zara Tower Hotel
01.2020 - Current
ENVIROMENTAL MANAGER
ONG CRECER EN FAMILIA
04.2017 - 10.2019
Diploma - Hospitality Management
Gamma Education & Training Pty Ltd
Certificate IV - Commercial Cookery
Gamma Education & Training Pty Ltd
Environmental Management And Sustainability - Certificate IV
AUSTRALIA INSTITUTE OF BUSINESS
Posgrado - Enviromental Manager
Universidad Autonoma De Occidente
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