Ms Michal Rundstein

• Updating costumer database.
• Supporting, and monitoring database by proactively resolving database issues.
• Maintaining data integrity to ensure data is current and accurate.
• Creating queries and exporting reports and spreadsheets to analyse data.
• Maintaining events bookings payments and seating arrangements.
• Inputting payments and donations.
• Working closely with others to accomplish timely invoicing, pledges and receipting as required.
• Answering incoming calls and responding to enquiries from donors.
• Producing communication lists for emails and texts.
• Greeting visitors with professionalism and enthusiasm to provide support and direct guests to appropriate personnel in the office.
• Monitoring and directing incoming mail and preparing outgoing mail.
• Maintaining Company's website with WordPress.

Key Achievements:

• Handling customer enquiries and suggestions courteously and professionally.
• Actively listened to customers, handled requests and concerns quickly and escalated major issues to Executive Director.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took food and drink orders.