Micheal Smith
Dubbo,NSW
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Southern Restaurants
10.2022 - Current
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Cultivated professional working relationships with peers and supervisors.
- Implemented training programs for new employees, ensuring seamless integration into the team and faster productivity contributions.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeding expectations.
- Troubleshot equipment to reduce service calls and downtime.
Customer Service Team Member
Southern Restaurants
07.2019 - 10.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Complied customer service policies and procedures to meet and exceed industry service standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented quality control measures within the team which resulted in a decrease of errors in handling customer requests or complaints.
- Managed stress levels in a high pressure, fast moving environment.
Education
Management
Workplace Training
Dubbo, NSW10.2022
St John's College
Dubbo, NSW12.2020
Skills
- Budgeting and forecasting
- Equipment Operation
- Safety processes and procedures
- Incidents management
- Hiring and Training
- Policy Enforcement
- Quality Control
- Issue Resolution
- Cash handling expertise
Timeline
Shift Supervisor
Southern Restaurants
10.2022 - Current
Customer Service Team Member
Southern Restaurants
07.2019 - 10.2022
Management
Workplace Training
St John's College
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