Michela Galletto
Sydney,NSW
Summary
Over 20 years of experience in the hospitality industry. Passionate about customer service, events, food and wine, and an inclusive, positive team environment. Hard working and effective manager, events coordinator and office administrator focused on attention to detail and successful business operations. A team player who leads by example and can recognise and resolve issues in a fast paced environment. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Food and Beverage Coordinator
A'Mare
08.2022 - Current
- Management of the restaurant emails and phone which included approximately 20 enquiries a day.
- Management and organisation of weekly senior management meetings, keeping the team up to date on policies and procedures, upcoming events, brainstorming future events, weekly budgets and development of innovative solutions for operational challenges.
- Planned and executed promotions and special events in close collaboration with management. Organisation of these started up to a year in advance.
- Assisted in event planning, resulting in successful functions of up to 180 guests and positive feedback from clients.
- Set, prepared and oversaw seasonal menu changes and special event menus.
- Maintenance of website, worked with marketing team on the social media platforms and upcoming promotions including writing and distributing regular newsletters to a database of regulars and VIP's.
- Developed lasting relationships with patrons through personalized service fostering loyalty and provided exceptional customer service, addressing concerns and resolving issues promptly.
- Recruitment and training of new employees on company policies and procedures, leading to improved staff performance.
- Floor management of busy services of up to 360 guests, managing staff, flow, events, maximising table plans and overseeing arrival and experience of guests.
- Monitored sales data to identify trends, driving informed decision-making regarding menu adjustments or promotions.
Manager and Sommelier
Lucio's Marina
01.2021 - 01.2022
- Co-designed, launched and managed a new fine dining restaurant and bar
- Set up and managed new software systems for reservations, rostering, point of sale and stock control such as Deputy, Impos, and NowBookIt
- Responsible for customer service, staff management and mentoring as well as the inception, creation and maintenance of a 200+ strong wine list.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Lucio's Italian Restaurant
01.2016 - 01.2021
- Responsible for front and back of house operations, customer service, recruitment, event management, office management, building maintenance, website and social media platforms and COVID response.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained 2 chefs hat status in the Good Food Guide.
Travel Consultant
Flight Centre
01.2015 - 01.2016
- Organized flights, trips, and travel packages
- Achieved sales targets and focused on customer satisfaction.
Office Manager and Reception
Lucio's Italian Restaurant
01.2007 - 01.2015
- Managed reception, bookings, queries, and suppliers.
- Front of house service and customer experience
Education
International Studies
UNSW
Sydney2009
Skills
- Customer Service
- Problem Solving
- Leadership
- Management
- Time Management
- Silver Service
- Multitasking Abilities
- Event Planning
- Attention to Detail
- Organizational Skills
- Staff Training
- Operations Oversight
Timeline
Food and Beverage Coordinator
A'Mare
08.2022 - Current
Manager and Sommelier
Lucio's Marina
01.2021 - 01.2022
Manager
Lucio's Italian Restaurant
01.2016 - 01.2021
Travel Consultant
Flight Centre
01.2015 - 01.2016
Office Manager and Reception
Lucio's Italian Restaurant
01.2007 - 01.2015
International Studies
UNSW
Similar Profiles
Federico GentileFederico Gentile
Demi Chef at A'Mare RestaurantDemi Chef at A'Mare Restaurant
James GardnerJames Gardner
Pizza Maker at A'Mare RestaurantPizza Maker at A'Mare Restaurant
Liam CotterellLiam Cotterell
Bricklayer at Southside MasonryBricklayer at Southside Masonry