Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Eyre

Newport,VIC

Summary

Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 10years in hospitality industry, focusing on 4.5* and 5* properties.

Focused on enhancing overall guest experience by providing superior and timely room cleaning.

Overview

12
12
years of professional experience

Work History

Executive Assistant

Database Production
04.2023 - 09.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Budgeting and Rostering
  • Costumer support and service managment

Executive Housekeeper

Element - 4.5*
01.2020 - 05.2023
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Streamlined weekly cleaning schedule for employees.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Refurbish and revamp operation after Covid Closure.

Executive Housekeeper

Ink Hotel- 4.5*
01.2019 - 01.2020
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Train, lead and mentor the Housekeeping staff
  • Making sure staffing level and budgeting respect the standards
  • Making sure all the cleaning standard were met at all the time
  • Morning Briefing carried out daily, as well as weekly GM meetings

Executive Housekeeper

Mantra Lorne - 4*
01.2017 - 01.2019
  • Manage the service delivery outcomes applicable to the housekeeping department and upholding excellent standards.
  • Participate in hotel quality audits, prepare action reports and implement action to improve quality.
  • Respond to guest complaints promptly
  • Manage, lead and train housekeeping staff and promote culture in the workplace

Executive Housekeeper

Hilton - 5*
01.2016 - 12.2016
  • Manage, train and develop standards within the housekeeping staff and the whole department.
  • Ensure strict guidelines to OH&S are followed and enforce all the time.
  • Manage guests relationships and conflicts.
  • Manage periodical works and project to be carried out at all on a specific time frame.
  • Stock takes and ordering.

Executive Housekeeper

Yarra Valley Lodge- 4.5*
01.2015 - 12.2015
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

Executive Housekeeper

Balgownie Estate- 4.5 *
03.2013 - 12.2014
  • Mentor, train and develop housekeeping staff and making sure staff level are always up to the standards and against the budgets.
  • Stock control and ordering.
  • Maintain quality of cleanliness up to the hotel standards.
  • Weekly GM meeting as well as daily staff meeting.
  • Budgeting and cost control.
  • OH&S procedures

Executive Housekeeper

Adina Apartment Hotel- 4*
03.2012 - 02.2013
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

Education

High School Diploma -

Hotel And Catering Management Diploma
Varnhemskolan- Sweden
07.1984

Skills

  • Project Planning
  • Problem Resolution
  • Leadership and People Management
  • Goal orientated and Success driven
  • Database Management, Microsoft Suite & Outlook
  • Decision making
  • Costumer Orientated & attention to details

Timeline

Executive Assistant

Database Production
04.2023 - 09.2023

Executive Housekeeper

Element - 4.5*
01.2020 - 05.2023

Executive Housekeeper

Ink Hotel- 4.5*
01.2019 - 01.2020

Executive Housekeeper

Mantra Lorne - 4*
01.2017 - 01.2019

Executive Housekeeper

Hilton - 5*
01.2016 - 12.2016

Executive Housekeeper

Yarra Valley Lodge- 4.5*
01.2015 - 12.2015

Executive Housekeeper

Balgownie Estate- 4.5 *
03.2013 - 12.2014

Executive Housekeeper

Adina Apartment Hotel- 4*
03.2012 - 02.2013

High School Diploma -

Hotel And Catering Management Diploma

Similar Profiles

CREATE PROFILE
Helen Eyre