Michele Barlow
Bayswater,VIC
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
12
12
years of professional experience
Work History
Patient Liaison Officer
Department of Health
01.2021 - 11.2023
- Managed sensitive patient information, ensuring confidentiality at all times.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Served as a primary point of contact for patients, addressing inquiries about medical services and appointment scheduling efficiently.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Liasion Officer
Department of Premier and Cabinet
03.2012 - 07.2021
- Request, coordinate and draft written responses on behalf of the Premier’s in response to telephone and email enquiries.
- Plan and coordinate responses with the Manager and/or Deputy Chief of Staff in the Premier’s Office on the management of contentious issues, particularly those relevant to the Premier’s portfolios.
- Undertake research and source information, via internet searches, print media, Ministerial Offices and Federal agencies to prepare appropriate responses associated with telephone and email enquiries.
- Communicate and assist members of the public with information about relevant government and non-government policies, programs and initiatives particularly pertinent to the Premier and Government of the day, as well as current issues affecting the community.
- Assist the public with information regarding the functions, responsibilities and procedures of all levels of government including local, state and federal and non-government agencies.
- Coordinate follow up action on outstanding correspondence and responses.
- Prepare a weekly call summary report including statistical information for Community Comment Line calls, and action taken, for the Premier’s Deputy Chief of Staff, Director State Administration and Correspondence Branch Manager.
Case Management Officer
Workcover WA
07.2017 - 01.2021
- Reduced caseload backlog with proactive time management strategies and prioritisation of tasks.
- Maintained strict confidentiality protocols when handling sensitive client information.
- Ensured compliance with legal requirements, maintaining accurate records and documentation for each case.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
No Degree - Diplmoa of Business Administration
TAFE WA
04-2006
Skills
- Data entry proficiency
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organisation
- Team Collaboration
- Money Handling
- Problem-solving abilities
- Multitasking Competence
- Time Management Capabilities
- Upselling strategies
- Friendly and Helpful
- Reliable and Responsible
Timeline
Patient Liaison Officer
Department of Health
01.2021 - 11.2023
Case Management Officer
Workcover WA
07.2017 - 01.2021
Liasion Officer
Department of Premier and Cabinet
03.2012 - 07.2021
No Degree - Diplmoa of Business Administration
TAFE WA
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