Michele Bilotta
Balwyn
Summary
Resourceful and dedicated psychology graduate with 2 years of mental health support experience as an anxiety helpline volunteer. Proven ability to communicate effectively and build rapport demonstrated by 4+ years of customer service experience. Interested in building a career as a Human Resources Advisor or a similar role.
Overview
3
3
years of professional experience
Work History
Counseller (Placement)
Enable Workplace Consulting
02.2024 - 06.2024
- Providing emotional support and psychoeducation to emotionally vulnerable clients, practicing active listening and empathy in order to connect and understand client needs
- Producing client psychometric interpretation documents, finding connections between personality traits and behavioural patterns and relaying these findings to psychologists
- Managing the organisation’s database for CIMA Crisis Intervention Training program, answering phone calls and emails from perspective clients and updating client information
Anxiety Helpline Volunteer
Anxiety Recovery Centre Victoria
01.2022 - 01.2024
- Supporting those with anxiety and depression through techniques such as breathing exercises and mindfulness practices
- Praised for active listening and adaptability to each unique situation
- Effectively following protocol of Applied Suicide Intervention Skills Training (ASIST) to guide callers through suicide interventions
- Commended for compassionate demeanour during sensitive conversations
- Maintaining confidentiality and transparency with callers to ensure their rights are upheld
Senior Staff Member
The Coffee Club
11.2021 - 11.2024
- Managed daily operations of the store including opening and closing procedures, inventory management, training new employees according to their personal comfort level within the role, taking customer orders with precision, and adhering to workplace health and safety protocol
- Reconciled all transactions (cash and credit card) at the end of each day and prepared the cash drawer for the next day
- Commended for strong accuracy and attention to detail
Education
Graduate Certificate - Human Resources Management
Monash University
Clayton, VIC04-2025
Bachelor of Psychology - Child and Family
Deakin University
Burwood03.2024
Skills
- Office administration
- Maintaining files
- Mental health support
- Building rapport
- Crisis intervention techniques
- Psychoeducation
Professional Development
- LivingWorks ASIST Training, Anxiety Recovery Centre Victoria, 01/01/22
- CIMA Crisis Intervention Training, Enable Workplace Consulting, 05/01/24
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Counseller (Placement)
Enable Workplace Consulting
02.2024 - 06.2024
Anxiety Helpline Volunteer
Anxiety Recovery Centre Victoria
01.2022 - 01.2024
Senior Staff Member
The Coffee Club
11.2021 - 11.2024
Graduate Certificate - Human Resources Management
Monash University
Bachelor of Psychology - Child and Family
Deakin University
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