Michele Brown
VIC
Summary
I am currently working at Monash Victorian Heart Hospital as ESA with extensive understanding of sanitation and infection control techniques. I work quickly and effectively with little to no supervision, following proper cleaning techniques and procedures for CSSD, Operating Theatres and CATH lab.
I have also had the opportunity to work in Agedcare as an ESA and as an Age care assistant to the PCA's. This has allowed me to grow and experience many situations in the Healthcare industry.
As of the 9th of February 2024, I would have completed my Certificate III in Health Services Assistance and Operating Theatre Technician. Currently completing my placement at Cabrini Hospital in Malvern.
Overview
38
38
years of professional experience
Work History
Environmental Services Housekeeper
Victorian Heart Hospital Monash
Clayton, Vic
07.2023 - Current
- Detail clean and sanitization of operating theatres, CATH labs and CSSD
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
Housekeeper and Age Care Assistant
Village Glen
Mornington, Vic
07.2019 - 07.2023
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Reported all maintenance issues to the housekeeping status board.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
- Served meals and assisted immobile or disabled individuals with eating.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Practiced safe work habits and wore protective safety equipment.
- Communicated with maintenance team on damages to repair.
- Provided leadership, insight and mentoring to newly hired employees regarding their role.
- Delegated work to staff, setting priorities and goals.
- Support my Team Leader when on leave, supervising and supporting housekeeping personnel to maximize quality of service and performance.
- Complete audits on rooms and common areas.
Food and Beverage Assistant
Portsea Golf Club
Portsea, VIC
01.2019 - 01.2020
- Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
- Maintained current menu knowledge to provide accurate information and help customers make selections.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
- Confirmed over customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
Traffic Controller
Newco Infrastructure Services
Bayswater North, VIC
06.2018 - 07.2019
- Led team of 1 to 6 to perform daily setup and comply with OH&S requirements.
- On site monitored contractor adherence to quality standards and plan requirements including Vic Roads.
- Effectively communicated with contractors and team members by clearly speaking, enunciating properly and actively listening.
- Mentored junior team members, providing guidance on proper techniques and safety.
- Maintained site safety and kept work in line with budget, schedule and any other applicable requirements by site foreman.
- Maintain clean work car and equipment.
- Complete SWMS ( Safe Work Method Statements) daily and contact team briefing before starting work onsite.
- Worked overtime, including evenings and weekends.
Manager
Australia Post
Mornington, Vic
04.2000 - 05.2018
- Direct communication with State Manager, Area Manager, HR and Contract Centre
- Managing Contractors and Corporate staff
- Meeting Key Performance Indicators (KPI's)
- Responsibility for monthly ICC (Internal Control Checks) within my Office
- Managing and installing Values (Being Safe Every Where, Improving Every Day, Delighting Our Customers, Helping Each Other and Respecting Everyone)
- OH&S hazard reporting and investigation
- Microsoft Office experience
- Conducting Tool Box Talk and Safety Observations
- Attendance Interviews/ Staff Observation Reviews
- Purchasing Goods and Processing
- Customer Complaints and Inquiries
- Asset Management
- Provided onsite training and mentoring
- Enforced customer service standards and resolved customer problems to uphold quality service.
Sales Assistant
Greensborough Plaza
Greensborough, VIC
01.1993 - 04.2000
Pharmacy Assistant
Sabbadinis Pharmacy
Keon Park, Vic
07.1986 - 01.1993
Education
Certificate III - Operating Theatre Technician
Holmesglen Institute, Moorabbin
Melbourne, VIC02.2024
Certificate IV - Transport and Distribution
Victoria University
Victoria2007
Some College (No Degree) - Aged Care Preparedness Training Program
Village Glen Aged Care
MorningtonSkills
- Time management skills
- Financial management and reporting
- Computer literate
- Excellent communication verbal and written
- Organizing supplies
- Operations support
- Relaying critical information
- Strong interpersonal skills
- Flexible work schedule
- Friendly and hardworking
- Team player
- Able to work unsupervised
- Customer service-focused
- Specializing in Theatre Cleaning
- Housekeeping experience
- Laundry operations
- PPE Usage
- Trained in clinical waste procedures
- Policy Knowledge
- Respectful and Compassionate
- Incident reporting, investigation resolution
- Chemical Handling
Additional Information
- Working with Children Check Employee Expiry 23/06/2028
- Police Check completed Jan 2024
- Covid Vaccination to the 4th dose
- Influenza Vaccine 2023
- First Aid and CPR 02/06/2024
- Updating Immunization Requirements for a hospital
References
References available upon request.
Timeline
Environmental Services Housekeeper
Victorian Heart Hospital Monash
07.2023 - Current
Housekeeper and Age Care Assistant
Village Glen
07.2019 - 07.2023
Food and Beverage Assistant
Portsea Golf Club
01.2019 - 01.2020
Traffic Controller
Newco Infrastructure Services
06.2018 - 07.2019
Manager
Australia Post
04.2000 - 05.2018
Sales Assistant
Greensborough Plaza
01.1993 - 04.2000
Pharmacy Assistant
Sabbadinis Pharmacy
07.1986 - 01.1993
Certificate III - Operating Theatre Technician
Holmesglen Institute, Moorabbin
Certificate IV - Transport and Distribution
Victoria University
Some College (No Degree) - Aged Care Preparedness Training Program
Village Glen Aged Care
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