Michele Bults
Wulguru
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Intake & Administration Officer
First Nations Women’s Legal Services
07.2023 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Took intake calls from clients, triaged the clients.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Set priorities and problem-solved workflow issues to maintain rapport with clients and managers.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Entered and maintained departmental records in company database.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to team goal-achievement by collaborating with staff to develop client service improvement initiatives.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Reception /Senior Leasing Manager
First National Real Estate
06.2021 - 07.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Trained new staff on regulatory requirements, leasing procedures and legislations.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service. Supported by Google reviews
- Streamlined the leasing process for efficiency by implementing an online application system.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
Airbnb
Own business
01.2018 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail for excellent hospitality.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with guests.
- Had a 95% Occupancy rate and achieved Super Host status.
Bakery, Dry Goods, Dairy
Coles Cairns Central
11.2013 - 01.2018
- Efficiently managed high-volume orders during busy periods while maintaining exceptional product quality standards.
- Promoted a positive work atmosphere through excellent teamwork and communication skills.
- Contributed to team efficiency by assisting in other areas of the bakery as needed.
- Exhibited strong attention to detail, ensuring all baked goods were visually appealing and met company standards.
- Reduced waste by implementing proper inventory management and rotation practices.
- Managed inventory levels effectively, ordering necessary supplies to maintain optimal stock levels.
- Delivered outstanding customer service, addressing inquiries and providing recommendations on products.
- Streamlined bakery operations by maintaining a clean and organized work environment.
- Maintained food safety standards by adhering to sanitation guidelines and protocols.
- Supported business growth with exceptional time management skills, allowing for increased production capacity.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
Sales Assistant
Pascoe Jewellers
11.2012 - 07.2013
Reservations, Customer Service, Tour Sales and Administration Clerk
Big Cat Green Island Cruises
12.2010 - 07.2012
Real Estate Sales Agent
Romano Real Estate
07.2010 - 11.2010
Team Leader Customer Service
City of Burnside Council
11.2008 - 07.2009
Administration Officer Rates & Customer Service
City of Burnside Council
08.2007 - 11.2008
Membership Services Representative
The Australian Medic Alert Foundation
03.2006 - 04.2007
Assistant Manager – Front Desk
Cairns Hilton Hotel
03.2004 - 06.2005
Reception Shift Leader & Relief Duty Manager
Cairns Colonial Club Resort
06.2001 - 12.2003
Assistant Shore Excursion Manager
Royal Caribbean International Cruise Lines Ltd.
05.1998 - 01.2001
Assistant Purser
Royal Caribbean International Cruise Lines Ltd.
01.1994 - 01.1996
Education
High School Diploma -
Cairns State High School
Cairns, QLD10.1990
Skills
- Documentation and control
- Database Administration
- Contract Negotiations
- Office Administration
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Data Confidentiality
- Continuous Improvement
- Multi-Line Phone Systems
- Information Management
- Supplies Ordering
Certification
- Open Queensland Driver’s Licence
- National Police History Check – reference 811220
- Blue Card
Accomplishments
- Certificate III Aged Care, Community Services
- Real Estate License
- Team Member to Team Leader
- Future Leaders Forum
- Women’s Leadership State Conference
- Armed hold up training
- Responsible Service of Alcohol
- Senior First Aid
- Japanese Customer Service Training
- Royal Caribbean Cruises Ltd – Service of Excellence
- Safety Course for Hotel Personnel
- Handling Difficult Customer Training
- Trauma & complex Trauma Training
- Suicide prevention Training
- Firefighting Training
Languages
Dutch
Native or Bilingual
German
Elementary
Spanish
Limited Working
Personal Information
Date of Birth: 09/28/72
References
- Sandy South, Office Manager, First Nations Women’s Legal Service Qld Townsville, 0458 980 672
- Terri Gode, Managing Director, First National Real Estate Townsville, 0418 671 038
Timeline
Intake & Administration Officer
First Nations Women’s Legal Services
07.2023 - Current
Reception /Senior Leasing Manager
First National Real Estate
06.2021 - 07.2023
Airbnb
Own business
01.2018 - 09.2021
Bakery, Dry Goods, Dairy
Coles Cairns Central
11.2013 - 01.2018
Sales Assistant
Pascoe Jewellers
11.2012 - 07.2013
Reservations, Customer Service, Tour Sales and Administration Clerk
Big Cat Green Island Cruises
12.2010 - 07.2012
Real Estate Sales Agent
Romano Real Estate
07.2010 - 11.2010
Team Leader Customer Service
City of Burnside Council
11.2008 - 07.2009
Administration Officer Rates & Customer Service
City of Burnside Council
08.2007 - 11.2008
Membership Services Representative
The Australian Medic Alert Foundation
03.2006 - 04.2007
Assistant Manager – Front Desk
Cairns Hilton Hotel
03.2004 - 06.2005
Reception Shift Leader & Relief Duty Manager
Cairns Colonial Club Resort
06.2001 - 12.2003
Assistant Shore Excursion Manager
Royal Caribbean International Cruise Lines Ltd.
05.1998 - 01.2001
Assistant Purser
Royal Caribbean International Cruise Lines Ltd.
01.1994 - 01.1996
High School Diploma -
Cairns State High School
- Open Queensland Driver’s Licence
- National Police History Check – reference 811220
- Blue Card
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