MICHELE COCKBURN
COLLAROY,NSW
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Personal Assistant
Moving Minds
Balgowlah
03.2024 - Current
- Maintained confidential files related to personnel records or other sensitive information.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Conducted research on various topics to assist in decision-making
- Provided personal support to the executive, including errand running and personal shopping.
- Managed office supplies inventory and placed orders when necessary.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
Store Manager
Vine Apparel
Cromer
02.2023 - 01.2024
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified areas of improvement.
Store Assistant
Vine Apparel
Cromer, NSW
11.2022 - 02.2023
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Inspected returned merchandise for damage before processing refunds or exchanges.
- Maintained cleanliness of sales floor and backroom areas.
- Attended team meetings to discuss current procedures and develop strategies for improvement.
- Participated in training sessions related to new products or technologies used in the store.
- Set up promotional displays to attract customers to specific products or sales events.
- Assisted customers in finding desired products throughout the store.
- Processed customer payments using cash register and credit card machines.
- Greeted customers and provided assistance with product inquiries.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
Administrative Assistant
Group Prezzie
12.2019 - 11.2022
- Utilized spreadsheet software, such as Microsoft Excel, to accurately input data.
- Provided comprehensive information on company's products and services, addressing customer inquiries.
- Directed customer inquiries to appropriate department personnel.
Billings Supervisor
Singleton Ogilvy & Mather
10.2004 - 10.2005
- Resumed previous role upon arrival back home from international experience, maintained position until beginning family life
Senior Media Payables Executive
Mediaedge:cia UK
05.2002 - 06.2003
- Responsible for regional press payments including all early payment discount accounts for Mediaedge:cia London, Manchester and Scotland, BJK&E Media and CDP Media
- Reconciliation of payments to media owner statements
- Supervision of Media Payables Executive.
Assistant Accountant
Singleton Ogilvy & Mather
10.2000 - 03.2002
- Responsible for all financial aspects of 3 operating companies with combined billing/revenue of $60m and $12m respectively
- The 3 companies, Ignite Production (a TV production company), Promotional Campaigns (a Promotional Company) and Red Temple (a Design company, are all part of the Singleton Ogilvy & Mather/WPP Group)
- Management reports for all companies
- General ledger reconciliation’s to Trial Balance
- All aspects of the billing cycle for all companies
- Accounts Receivable & Accounts Payable for all companies.
Billings Coordinator
Singleton Ogilvy & Mather
02.2000 - 10.2000
- All aspects of the billings cycle for clients including Telstra, KFC, IBM, Unilever, GlaxoSmithKline, BAT, LG, American Express and Qantas
- Intercompany reconciliation with all Ogilvy & Mather worldwide companies
- Accounts Receivable.
Billings Supervisor
George Patterson Bates
North Sydney
02.1997 - 02.2000
- Supervision of Billings Department
- Help desk to Finance Coordinators and Account Service
- Coding of Invoices
- Coding and processing of Job Cost reports
- Accounts Receivable
- Generation of proforma invoices
- Generation/posing of final production and media invoices
- Reconciliation of statements to debtors analysis
- Client/product code maintenance
- Cash allocation and posting to the AR and General Ledger.
Skills
- Skilled in Microsoft packages Excel, Word and various industry specific financial applications
- Performed computer system testing for compliance
- Group organisation skills, having at times managed various teams up to 3 people
- Excellent written and verbal communication skills
- Confident in voicing ideas
- Capable of working both autonomously and in a team environment
- Excellent time management skill and ability to prioritise workload
- Proficient in the following financial based aspects: Media payables, Reconciliation of general ledger to trial balance, Billing cycle, Accounts receivable, Accounts payable, Management of inter-company payables and receivables
Timeline
Personal Assistant
Moving Minds
03.2024 - Current
Store Manager
Vine Apparel
02.2023 - 01.2024
Store Assistant
Vine Apparel
11.2022 - 02.2023
Administrative Assistant
Group Prezzie
12.2019 - 11.2022
Billings Supervisor
Singleton Ogilvy & Mather
10.2004 - 10.2005
Senior Media Payables Executive
Mediaedge:cia UK
05.2002 - 06.2003
Assistant Accountant
Singleton Ogilvy & Mather
10.2000 - 03.2002
Billings Coordinator
Singleton Ogilvy & Mather
02.2000 - 10.2000
Billings Supervisor
George Patterson Bates
02.1997 - 02.2000
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