Michele D'Elton

* Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity

* Receive and respond to customers request via letters, emails, telephone calls and in person interactions

* Prove successful workflow within tight deadlines and fast paced environment

* Coach my team to understand and deliver business expectations within set time frames

*Develop and maintain courteous and effective working relationships

* Demonstrate respect, empathy, friendship and willingness to help others

* Level 2 First Aid

* Portfolio of 85 Business Customers

* Achieved KPI's by effectively managing each portfolios

* Conducted research to identify customers needs

* Developed growth strategies based on customer satisfaction and financial gain

* Consistently built long term relationships with existing and new customers

* Enhanced customer satisfaction by resolving any issues from start to end

* Cultivated customer relationships by advising clients on repayment plans

* Two Secondments

* Customer Service

October 2019 - February 2020

* Back to School

October 2020 - February 2021

Both secondments required working from home and consisted of the following

Learning new skills and applying them to daily tasks

Answering questions about product availability and shipment times

Collecting customer feedback and making process changes to exceed customer satisfaction goals

Managing incoming calls and emails daily with the utmost professionalism, empathy and knowledge service

Submitting completed orders quickly to maximise delivery efficiency

* Part of set up team for new store

* learned all required tasks quickly to maximise performance

* Contributed to team success

* Developed strong cooperative relationships with colleagues and mangers

* Sought out ways to go above and beyond job requirements

* Kept works areas clean, organised and safe to promote efficiency and team safety

* Became part of the safety team to ensure all team members worked safely