Michele Doncon
Box Hill,VIC
Summary
Focused Retail Operations Manager bringing 7 years of hands-on experience in the [Type retail arena. A dependable and punctual individual with outstanding people management, data processing and delegation abilities. Available 20 hours per week, including weekends and evenings.
Overview
36
36
years of professional experience
Work History
Retail Store Supervisor
Coles
01.2016 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted store sales through effective merchandising and strategic product placement.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
Business Consultant
Box Hill Institute
03.2008 - 08.2012
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Manager of Operations
Yellow Pages
02.1994 - 07.2001
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined operational processes by implementing efficient workflow management strategies.
Chef
Central Hotel
04.1988 - 08.1991
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
Education
High School Diploma -
Whitehorse Technical College
Melbourne11.1977
Skills
- Consulting
- Financial Management
- Personnel Training and Development
- Staff Training and Development
Accomplishments
Yellow Pages Employee of the Year
Timeline
Retail Store Supervisor
Coles
01.2016 - 10.2023
Business Consultant
Box Hill Institute
03.2008 - 08.2012
Manager of Operations
Yellow Pages
02.1994 - 07.2001
Chef
Central Hotel
04.1988 - 08.1991
High School Diploma -
Whitehorse Technical College