Michele Johansen
Derby,WA
Summary
Proven leader with extensive experience in site and operations management, notably at BP Colac. Skilled in conflict resolution and site safety, I excel in optimizing team performance and ensuring regulatory compliance. Achieved significant cost reductions and enhanced employee retention through strategic workforce planning and effective coaching. Demonstrates a strong commitment to quality assurance and customer relationship management, driving substantial revenue growth.
Overview
28
28
years of professional experience
Work History
Site Manager
BP Colac
06.2022 - Current
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of 15 employees
- Created weekly and monthly reports.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managing Director
Parap Bakery
11.1996 - 06.2021
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
No Degree - Baking And Pastry Arts
William Angliss Institute of TAFE
Melbourne, VIC01.1991
Skills
- Team Leadership
- Site Inspection and Management
- Problem-Solving
- Quality Assurance
- Staff Management
- Management
- Site Safety
- Site Management
- Safety Procedures
- Documentation And Reporting
- Shift Scheduling
- Operations Management
- MS Office
- Customer inquiries
- Technical knowledge
- Customer Service
- Staff Evaluation
- Staff Training
- Decision-Making
- Hiring and Training
- Employee Development
- Staff Development
Timeline
Site Manager
BP Colac
06.2022 - Current
Managing Director
Parap Bakery
11.1996 - 06.2021
No Degree - Baking And Pastry Arts
William Angliss Institute of TAFE
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