Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELE LICKTEIG

Summary

Dependable administrator and accounts management skilled at managing diverse needs in challenging fast-paced environments. Friendly and energetic professional with remarkable communication and people skills. Extensive strengths and focus on customer service with the knowledge of importance and priority of value in business environments. Adaptable and culturally sensitive to people and environments.

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant

QLD Yoghurt

Retail Sales Associate

Cignall
08.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Prepare daily reports, inventory, replenish stock, prepare returns, assist with customer selections.
  • Opening & Closing of store
  • Product placement & create and maintain displays of store specials or stock
  • POS operations and all aspects of POS register / til operations
  • Liase with suppliers and product reps
  • Golden Casket Lottery : fully trained and accredited

Everyday Girl Friday

Self Employed
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Lawn Maintenance for local management company
  • Presentation Host for Air B&B
  • Assist in general or task focused duties for customers who need certain jobs completed, as requested.

Administration & Customer Service Manager

Domayne
03.2021 - 01.2022
  • Assist Franchisees management with various roles and leadership tasks
  • Bank reconciliations, Accounts Payable & Receivable
  • Personnel & Customer Database Management
  • Handle phone calls and emails in Domayne timeline schedule
  • Liaise with Suppliers & Vendors for store and customer issues
  • First point of contact for customers for all after sales issues
  • Assessment of customer queries and product faults or complaints
  • Maintain and demonstrate extensive product knowledge, and Harvey Norman 'Jerry-isms'
  • Meet with customers and suppliers to moderate successful outcomes for all parties for issues of fault or non-compliance
  • ACCC and product fault and timeline management for goods and services
  • Inventory and stocktake
  • Cashier and assist sales staff
  • Receive & Send Goods

Administration/PA / Customer Relations

Birtwill Physiotherapy
02.2013 - 04.2020
  • During my 7 years, many achievements occurred, which I had a part In making happen: ~ increase the Profit on the P &L to a significant annual increase of revenue, ~hiring an additional 4 sub contractors for full time hours based need which added to the pre-existing 3, launch a 2nd premises to expand clientele base.
  • Update and inform requirements & procedures & industry standards for regulated bodies such as : Medicare, NDIS, Centrelink, DVA, Proda, Hicaps & APHRA.
  • Update, implement, and train staff on administrative procedures & company policies.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service and implement new strategies as needed.
  • Performed general office duties: phones, emails, social media accounts, mail and packages, etc.
  • Greeted patients and visitors in clinic; assisted in all enquires while tending to patients needs in clinic.
  • Coordinated bookkeeping activities in MYOB including invoicing, A/R and A/P, reconciliation, etc.
  • Utilise and train in Cliniko software for practitioners and daily use.
  • Liaise with Accountant on all bookkeeping matters, prepare accounts for BAS prep & GST.
  • Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Fielded concerns and/ or issues surrounding patients and care, liaising between physician, patient and insurance company and so forth.
  • Completed clerical duties and tasks for the practice, insurance companies, allied health organisations, government bodies, and patient requests.
  • Documented patient medical information, case histories and insurance details to facilitate appointments. payments, reports, and so forth.
  • Coordinated patient scheduling, appointments and re-book appointments , as well as payments and credits for billing.
  • Managed office logistics by but not limited to: scheduling appointments, maintaining files, invoicing, payments, subcontractor invoices and payments, wages, petty cash, and other duties.
  • Be the 'face' of the company and 'sell' our business to prospective clients.

Office Manager / Sales & Marketing / Accounts

Strakers Trusses
02.2005 - 09.2012
  • Optimised organisational systems for payment collections, AP/AR, deposits and record-keeping.
  • Tracked, recorded expenses, reconciled accounts to maintain compliant financial records.
  • Improved office operations by automating client correspondence, record and data communication.
  • Completed weekly payroll for 15-20 employees and varied subcontractors.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Identified opportunities and cultivated new business.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Drove sales by developing and maintaining multi-million dollar clients relations.
  • Developed marketing channels and materials; monitor and adjust as needed.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Handled all customer relations issues, enabling quick resolution and client satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Contributed to mock-ups, email campaigns and social media content.
  • Worked with marketing teams to create, deploy and optimise effective campaigns for Building industry.
  • Collaborated with team members to help expand marketing channels and to strengthen knowledge.
  • Created professional business correspondence, spreadsheets and presentations.

Education

Bachelor Of Business - International Business

University Of Sunshine Coast
Sippy Downs, QLD
01.2004

Associate Of Applied Business - International Business, Sales & Marketing

Rasmussen Business College
Saint Cloud, MN
01.1999

Skills

  • Relationship Management

  • Payroll

  • Superannuation

  • BAS

  • ATO

  • MYOB

  • Accounts Receivable

  • Accounts Payable

  • Filing

  • Data Control

  • Financial Reports

  • Database Administration

  • Administrative Support

  • Time Management

  • Schedule Management

  • Policy Creation

  • Policy Modification

  • Policy Implementation

  • Training and Development

  • Detail-oriented

  • Critical Thinking

  • Conflict Resolution

  • Multi-tasking

  • Team Player

  • Independent

  • Flexibility

  • Adaptability

  • Stress Management

  • Content Marketing

  • Social Media Marketing

  • Print Marketing

  • Customer Service

  • Customer service

Timeline

Retail Sales Associate

Cignall
08.2024 - Current

Everyday Girl Friday

Self Employed
03.2023 - Current

Administration & Customer Service Manager

Domayne
03.2021 - 01.2022

Administration/PA / Customer Relations

Birtwill Physiotherapy
02.2013 - 04.2020

Office Manager / Sales & Marketing / Accounts

Strakers Trusses
02.2005 - 09.2012

Associate Of Applied Business - International Business, Sales & Marketing

Rasmussen Business College

Administrative Assistant

QLD Yoghurt

Bachelor Of Business - International Business

University Of Sunshine Coast

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MICHELE LICKTEIG