Michele McCahon

• Planned and delivered a new Product way of working including new tooling, processes and sense of community
• Identified teams, business partners and resources required for planned changes.
• Managed internal client-facing relationships through transitional periods.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training., coaching and champion support

A member of the Executive team, I led the ARQ People team to deliver a great end to end Employee experience, including:

• Building a strong and strategic P&C offering from a greenfield beginning
• Leadership and direction of best practice HR activities and built a compelling Talent and Attraction offering
• Led Enterprise and Organisational change programs, including product, tech (HRIS, ERP), culture, M&A
• Developed the ARQ Culture & Engagement process which led to eNPS up 32% in one year :)
• Development & recruitment of the ARQ Early Career program, building diversity into teams
• Led the T&A team that increased the ARQ team headcount by 40% in 1 year during Covid
• Diversity & Inclusion champion, including establishment of WGEA program

• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes for two core systems rolling out within 6 months:
• Planning and rollout of a new ERP across the business, including Sales, Operations, Finance, Project functions
• Planned and rollout of a new HR system across the business - Core HR, Payroll, Learning & Development, Performance Management & Engagement
• Designed processes and systems supporting business needs before, during and after transitions
• Partnered with business teams to understand needs and mitigate potential problems.

The Data Experience was a new talent building data consultancy founded with Swinburne University working with students nearing the completion of their degree, helping develop cross disciplined tech workers of the future, ready for corporate projects and roles.

My role

• Helped develop products and partnerships, including AWS, Tableau and Big 4 clients.
• Led recruitment and development of consultants to build the business and capabilities
• Sales, Relationship Management of key clients, Program Management for projects
• Planned and executed marketing campaigns to target groups, areas and wider community
• Established foundational processes for business operations.

• Member of the IT Executive team working closely with university leaders
• Introduced a new project change capability within Swinburne IT and built the change team
• Built a change capability, methodology, toolkit into the way of working for the university
• Led a transformational and future-ready culture change program for Swinburne IT
• Introduced a data-led portfolio view of technology change across Swinburne
• Managed change team and evaluated performance provide high-quality services to university stakeholders.

Leading the culture and capability change program for the new game-changing Business Analytics and Business Intelligence data and reporting capability for Swinburne, including:

• Helped change the way Swinburne measured success and managed the university through the change of University-wide language and culture around data-driven decision making
• Part of the creation of the Business Analytics LAB
• Conducted Executive and management training, workshops and champion sessions in data and BI capability
• Stakeholder management communications and engagement at all levels of the organization
• Spoke at the 2019 Tableau Conference “Building a BI Culture”

Led the business transformation change program for the Medibank Overseas portfolio to help deliver a new app for partners and customers.

Clients included NAB, Practicus, BP.