Michele Misztowt
Springwood
Summary
Dynamic hospitality professional with over 10 years of experience in restaurants, bars, events, and high-pressure seasonal environments. Expertise in high-volume service, POS operations, and exceptional bar and kitchen support, coupled with a strong focus on guest relations. Known for maintaining composure under pressure while demonstrating adaptability and hands-on problem-solving abilities. Equipped with robust organizational and project management skills, eager to contribute energy and professionalism to FIFO hospitality operations.
Overview
9
9
years of professional experience
Work History
Service & Bar Staff
Gruttnstadl
12.2024 - 02.2025
- High-pressure après-ski bar, hundreds of guests. Cash & POS handling.
- Fast-paced service, conflict resolution, de-escalation.
- Resilient, flexible, hands-on teamwork.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Service Staff
Seasonal Event Roles
01.2018 - 2025
- Wiener Ball Season: 16h shifts, hundreds of guests, high-pressure environment.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Project Coordinator
Otago Online Consulting GmbH
05.2023 - 10.2024
- Coordinated digital campaigns & creative projects.
- Managed multiple deadlines, strengthened organisational & communication skills.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Project Management
Ärztekammer für Wien
03.2022 - 05.2023
- Coordinated multi-stakeholder projects and timelines.
- Optimized resource allocation for improved efficiency and cost-effectiveness in project management.
- Streamlined marketing processes for increased efficiency and better project management.
- Improved project management with the creation of detailed timelines and task lists.
Bartender
Grelle Forelle Nightclub
06.2022 - 11.2022
- High-volume bar service, cash & POS handling.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Landscape Planning & Social Media Management
Gruenhoch3
01.2020 - 01.2022
- Planned, designed & coordinated landscape projects.
- Prepared AutoCAD/Vectorworks drawings, assisted site surveys.
- Managed client communication, timelines, budgets.
- Created social media content, collaborated with contractors & architects.
- Organised multiple projects simultaneously with attention to detail.
Chef De Rang
Treubleiben Restaurant
01.2016 - 01.2020
- Fine dining service, junior staff training, maintained high standards under pressure.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Assisted in budget preparation and financial forecasting for the restaurant''s continued growth and success.
- Implemented inventory control measures, reducing food waste and minimizing operational costs.
General Manager
Haus am See
04.2019 - 09.2019
- Managed daily operations of restaurant & lakeside bar.
- Menu planning, rostering, stock & cost control, HACCP compliance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Landscape Architecture
BOKU University
Vienna, AT01.2022
Business Administration & Matura
WIFI
Vienna, AT01.2018
Event Management – Certified Restaurant Professional & Culinary Skills
HLW Wolfgangsee
Salzburg, AT01.2015
Tourism & Hospitality School
Vienna, AT01.2012
Skills
- Food & Beverage Service (Fine Dining, High-Volume, Seasonal Resorts)
- Bar Operations, Cash Handling & POS Systems
- Kitchen Support, Culinary Skills & Guest Service
- Housekeeping & Hygiene Standards (HACCP knowledge)
- Event & Function Service
- Team Coordination & Staff Training
- Project Planning, Organisation & Multitasking
- Stress Resilience & Flexible Working Hours
- Languages: German, English, Polish
- First Aid – Completed, RSA & White Card – In Progress
Additional Info
- Driver’s Licence: Class B
- Flexible
- Available for immediate relocation
- First Aid – Completed, RSA & White Card – In Progress
Timeline
Service & Bar Staff
Gruttnstadl
12.2024 - 02.2025
Project Coordinator
Otago Online Consulting GmbH
05.2023 - 10.2024
Bartender
Grelle Forelle Nightclub
06.2022 - 11.2022
Project Management
Ärztekammer für Wien
03.2022 - 05.2023
Landscape Planning & Social Media Management
Gruenhoch3
01.2020 - 01.2022
General Manager
Haus am See
04.2019 - 09.2019
Service Staff
Seasonal Event Roles
01.2018 - 2025
Chef De Rang
Treubleiben Restaurant
01.2016 - 01.2020
Landscape Architecture
BOKU University
Business Administration & Matura
WIFI
Event Management – Certified Restaurant Professional & Culinary Skills
HLW Wolfgangsee
Tourism & Hospitality School
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