Summary
Overview
Work History
Education
Skills
Timeline
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Michele Newman

Sydney,NSW

Summary

Dynamic Area Manager with a proven track record, excelling in strategic planning and team leadership and customer service. Spearheaded cost-reduction initiatives, enhancing operational efficiency and boosting patient satisfaction. Adept at hiring and staff training, fostering a collaborative environment that drives performance and compliance with health regulations.

Overview

31
31
years of professional experience

Work History

Area Manager

Nuvo Health
Sydney, NSW
07.2023 - Current
  • Oversee management of 8 medical centers -Northern Suburbs of Sydney.
  • Schedule regular meetings with practice managers to review objectives and performance metrics.
  • Supervise medical staff, including physicians and nurses, ensuring quality patient care.
  • Analyse workflows to identify improvement areas and implemented strategies for efficiency.
  • Review staffing needs, maintaining adequate coverage in all centers.
  • Manage daily workflow by delegating tasks effectively among centres.
  • Develop cost-reduction strategies for medical operations activities.
  • Ensured consistent staffing levels across the department.

PRACTICE MANAGER

Dee Why General Practice
Dee Why, NSW
01.2017 - 06.2023
  • Oversaw fiscal operations, including accounting, budgeting, authorising expenditures and financial reporting.
  • Trained registrars and newly hired team members on office policy/procedures and computer systems.
  • Supervised team of 12 office personnel, 8 nurses and 26 doctors.
  • Established outstanding support to entire staff doctors which helped improve process flow, boosted efficiency and increased patient base.
  • Assisted with regulatory issues such as compliance.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Implemented on boarding systems for new employees, which enabled each to effectively learn tasks and job duties in a more productive way.
  • Performance reviews
  • KPI reviews weekly
  • Monthly bank reconciliation and reporting duties to head office

PRACTICE MANAGER

North Sydney Orthopaedics
08.2012 - 12.2016
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Managed vendor relationships for supplies and services related to the practice.

PRACTICE MANAGER

Sydney Child Psychology Practice
Mosman, NSW
12.2007 - 07.2012
  • Represented the business during community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Maintained up-to-date information in electronic medical records software.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Developed policies and procedures for effective management.
  • Recruited, hired and trained new staff in aspects of front desk administration.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Motivated and supervised 12 psychologists with weekly meetings.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to directors.

OFFICE MANAGER

Universal Healthcare
Double Bay, NSW
02.2005 - 11.2007
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Directed incoming calls on a very busy system to internal personnel and departments, routing to best-qualified departments.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy patients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled and confirmed appointments and meetings for doctors and Allied health workers.
  • Resolved customer problems and complaints.
  • Collected, sorted, distributed and sent mail and packages.
  • Banking, invoicing and managing end of day totals.

RECEPTIONIST

Willis Real Estate Group
Alexandria, NSW
11.2001 - 12.2004
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Maintained efficient office operations by handling all errands and administrative functions.
  • Coordinated appointments to show marketed properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Wrote contracts to outline sales and purchases of properties.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

RECEPTIONIST ASSISTANT

Foote Cone And Belding
London, UK
05.1994 - 02.1999
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided clerical support to advertising executives in all departments by copying, faxing and filing documents.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled and confirmed appointments and board meetings.
  • Collected, sorted, distributed and sent mail and packages.
  • Received incoming calls on a busy phone system and directed to departments based on customer needs.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Bachelor of Arts - Fashion And Business

Barnet College Of Fashion & Business
North London

Pitman training college
St Albans, Hertfordshire, England

Rosary Priory school for girls
Bushey Heath, Hertfordshire, England

Skills

  • Leadership Management
  • Confident negotiation and decision making skills
  • Referral Management
  • Policy and Procedure Development
  • Strategic planning
  • Accurate and timely financial reporting
  • Workflow planning
  • Compliance with all health and safety regulations
  • Hiring and recruitment
  • Team Building
  • Performance management
  • Team leadership
  • Problem solving
  • Staff training and development
  • Process improvement
  • Relationship building and management

Timeline

Area Manager

Nuvo Health
07.2023 - Current

PRACTICE MANAGER

Dee Why General Practice
01.2017 - 06.2023

PRACTICE MANAGER

North Sydney Orthopaedics
08.2012 - 12.2016

PRACTICE MANAGER

Sydney Child Psychology Practice
12.2007 - 07.2012

OFFICE MANAGER

Universal Healthcare
02.2005 - 11.2007

RECEPTIONIST

Willis Real Estate Group
11.2001 - 12.2004

RECEPTIONIST ASSISTANT

Foote Cone And Belding
05.1994 - 02.1999

Bachelor of Arts - Fashion And Business

Barnet College Of Fashion & Business

Pitman training college

Rosary Priory school for girls

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Michele Newman