Michele Thomas
Melbourne,VIC
Summary
Having previously worked with some super teams I have gained an enormous amount of experience in Sales, Service and Management that I am keen to utilize in my next venture.
I am a person who is motivated and driven to work in an industry with like minded people to create or complement a winning team and to drive success for your company.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Area Manager
TD Noone Sales
Melbourne, VIC
03.2022 - 07.2024
- Managed and developed employee and customer relationships across the North-West Region of Victoria Ballarat through to Wodonga - Retail and Campus stores.
- Established strong and productive relationships with internal and external stakeholders.
- Recruited new employees, providing training and mentoring support.
- Demonstrated proficiency in utilizing AP21 POS and AP21 LIVE systems.
- Managed export of reports for ordering, seasonal indents, and sales data.
- Proficiently utilized the Thumbs Up remote POS blade system and Night and Day appointment platform.
- Managed inventory control activities including ordering, stocktaking, and goods receivable and shrinkage.
- Managed and optimized retail budgets and roster for maximum efficiency and profitability.
- Managed the setup of new stores and implemented strategic merchandising techniques.
- Working with schools and Government Inclusion Programs.
- Participated in Trade day events.
- Proficient in managing ecommerce, social media platforms, and maintenance.
Retail Operations Coordinator
Western Bulldogs FC
Melb, VIC
05.2008 - 02.2022
- Managed the league's largest Club Retail Store.
- Managed various retail, club, and event sites and successfully implemented pop up merchandise sites interstate.
- Experienced in processing POS, EFT and cash transactions.
- Ensured high levels of customer service and satisfaction.
- Recruited, trained, and scheduled a merchandise team.
- Mentored and trained cadets through our Victoria University partnership program, aiding in them gaining successful employment.
- Actively supported and promoted the participation of people with disabilities in various roles through inclusion programs.
- Developed and ordered a diverse merchandise range.
- Implemented marketing plans.
- Enhanced product visibility through strategic placement of merchandise and promotional displays.
- Oversaw operations of an e-commerce store, with responsibility for the maintenance of the online site and processing orders.
- Implemented effective plans for Match Day and Event sales.
- Managed goods receivable, inventory control, stocktaking, and shrinkage.
- Worked closely with stakeholders from various departments to drive success in the Consumer Division and the club.
- Contributed to driving growth by actively engaging in membership initiatives and enhancing ticket sales via Ticketmaster
- Assisted in managing Contra orders and allocation within the football department.
- Assisted in organizing and executing fundraising initiatives and charity events.
- Managed club reception and handled inbound calls effectively.
Manager/Area Manager
Roger David Menswear
Melbourne, VIC
02.1998 - 03.2008
- Quickly advanced through the ranks of a menswear company, starting as an assistant manager and working my way up to area manager for the Western Region. Transferred to new role after I was approached by Head of Consumer Dept at Western Bulldogs.
Retail Assistant/Assistant Manager
Cue
Melbourne, VIC
01.1996 - 02.1998
- Joined Cue as a retail assistant and was quickly promoted to assistant manager, assuming multiple responsibilities. Later resigned to accept a managerial position at Roger David.
Education
Diploma - Having Difficult Conversations
Australian Institute of Management
Melbourne, VIC01-2018
Diploma - Leading With Emotional Intelligence
Australian Institute of Management
Melbourne, VIC01-2016
Diploma - Business Operations And Management
Australian Institute of Management
Melbourne, VIC01-2004
High School Diploma -
Keilor Heights HS
Melbourne, VICSkills
- Microsoft Office and Excel
- POS Systems
- Competency of Ecommerce platforms
- Cash Handling
- Performance Analysis
- Staff Recruitment,Training & Development
- Sales and Operations Management
- Industry Expertise
- Data-driven decision-making
- Brand Development
- Strategic Planning
- Excellent Customer Service
- New Business Development
- Marketing Strategy Development
- Brand Design and Marketing
- Account Management
- Team building
- Customer Complaint Resolution
- Relationship Building
- Self Motivation
- Problem-solving aptitude
- Employee Retention
- Active Listening
- Budgeting and Expenditures
- Excellent verbal & written Communication
- Team Collaboration
Certification
- Current Victorian Drivers License-Clean record, no demerit points or restrictions. Valid to Mar 25
- Current Employee Working with Children Check - Valid until July 2028
Referees
- Kristy Hall - HR TD Noone - 03 93740110
- Nick Truelson - CEO Melb United NBL - 0438 650 408 (previously head of Consumer WBFC)
- Jenny Walker - AFL Account Manager - 0402 312 394
Timeline
Regional Area Manager
TD Noone Sales
03.2022 - 07.2024
Retail Operations Coordinator
Western Bulldogs FC
05.2008 - 02.2022
Manager/Area Manager
Roger David Menswear
02.1998 - 03.2008
Retail Assistant/Assistant Manager
Cue
01.1996 - 02.1998
Diploma - Having Difficult Conversations
Australian Institute of Management
Diploma - Leading With Emotional Intelligence
Australian Institute of Management
Diploma - Business Operations And Management
Australian Institute of Management
High School Diploma -
Keilor Heights HS
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