Summary
Overview
Work History
Skills
Education
References
Timeline
Generic

Michele Turner

Ballarat,VIC

Summary

Knowledgeable medical practice manager, known for high productivity and efficiency in task completion. Skilled in healthcare administration, staff management, financial oversight, compliance with healthcare regulations, medical billing processes, and patient relations. Excellent leadership, problem-solving, and communication skills, ensuring seamless operations and quality service delivery in a fast-paced environment. Committed to fostering positive patient experiences while maintaining smooth practice operations.

Overview

2026
2026
years of professional experience

Work History

Medical Practice Manager

UFS Healthcare Ltd
Ballarat, Vic
01.2009 - 06.2025
  • Managed daily operations of a healthcare facility to ensure efficient patient flow.
  • Supervised administrative staff and coordinated training programs for new staff, general practitioners, and allied health providers.
  • Mentored and coached new GPs, registrars, and allied health providers on office procedures and computer systems.
  • Managed medical students, rostering, and government payments.
  • Set up all contractors with third-party providers (Medicare, pathology, radiology, etc.).
  • Facilitated communications between departments within the organization.
  • Supported the entire practice staff, which boosted efficiency and improved overall process flow.
  • Created an onboarding program for new staff members, training in customer service, and billing procedures.
  • Communicated with patients with compassion, while keeping medical information private. Resolved customer complaints regarding billing issues, or other concerns related to the medical practice.
  • Employed active listening and interpersonal skills to effectively interact with various individuals, including general practitioners, allied health providers, patients, and fellow employees.
  • Provided guidance on resolving conflicts between staff members, general practitioners, and allied health providers when necessary.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Acted as a liaison between the medical practice and external organizations, such as hospitals or healthcare networks.
  • Implemented strategies for increasing patient satisfaction ratings through surveys, or feedback forums.
  • Recruited, trained, supervised, and evaluated staff members.
  • Order, sign off on, and monitor inventory levels of supplies needed for daily operations, including allied health supplies.
  • Assess the need for additional staff, equipment, and services based on historical data and seasonal trends.
  • Collate all information and run transactions for EOM payments to General Practitioners and Allied Health Providers (contractors).
  • Manage fee changes for GPs and allied health providers through software.
  • Oversee the Occupational Health Department, including nurse staffing for off-site work.

Medical Receptionist

BGP
Ballarat, Vic
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Coordinated communication between patients and healthcare providers effectively.
  • Carried out daily tasks by professionally communicating with general practitioners, nursing staff, and other reception staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Transcribed medical reports.
  • Ordering stationery and stock.
  • Debt collection. - contacting patient or third party for payment.

Practice Manager

General and Thoracic Surgeon
Ballarat
  • Oversaw all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, booking medical procedures, and billing.
  • Transcription of medico-legal reports.
  • Commuted weekly between Ballarat and Melbourne to oversee medico-legal work.

Skills

  • Healthcare operations
  • Patient flow management
  • Financial reporting
  • Staff training programs
  • Onboarding processes
  • Customer relationship management
  • Team leadership
  • Conflict resolution

Education

Education And Training

References

References available upon request.

Timeline

Medical Practice Manager

UFS Healthcare Ltd
01.2009 - 06.2025

Education And Training

Medical Receptionist

BGP

Practice Manager

General and Thoracic Surgeon

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Michele Turner