Summary
Overview
Work History
Education
Skills
Key Professional Attributes
Timeline
Generic

Michele Winter

Melbourne,VIC

Summary

Collaborative professional with a proven track record in customer service and problem-solving, honed across roles from Store Manager at Irregular Choice to Medical Administration as well as in creative challenges in both a design work and technical areas. Dynamic relationship builder focusing on customer satisfaction, showcasing outstanding communication skills.

Overview

13
13
years of professional experience

Work History

Store Manager/Copy and Content Writer

Irregular Choice/Design Asylum
04.2022 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted and marketed works through social media platforms.
  • Produced original, creative content for promotional advertisements and marketing materials.


Freelancer / Owner

Wintergold Floral Design
10.2018 - 12.2023
  • Ordering, conditioning and preparing flowers for client orders, events and weddings
  • Meeting with clients to discuss requirements for events and weddings, creating a brief according to clients requests and developing a quote and inspiration board
  • Managing invoicing and accounts software for tax and reporting purposes
  • Freelancing for large established floral designers and event companies
  • Building rapport with clients and event companies to increase repeat business and mutually beneficial opportunities
  • Managing social media, business websites and updating portfolios as required

Senior Floral Designer

The Doctors' Flowers
09.2019 - 09.2022
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.

Data Processing Officer

Victorian Cervical Cytology Registry
04.2017 - 06.2018
  • Performing accurate searches of computer system to locate patient’s Pap test screening history for laboratory matching purposes and on request of doctors
  • Accurately entering and updating information of women on the registry including person details and health information
  • Providing electronic or faxed screening histories to laboratories and practitioners in a timely manner
  • Entering high levels of coded histopathology, HPV and CST results correctly and promptly into patients records
  • Contacting practitioners/specialists/clinics via phone or fax to verify information on women in order to ensure that the information recorded on the registry is complete and accurate
  • Undertaking quality assurance audits on data entry and scanning to ensure quality of work performed, to identify issues or implement appropriate actions
  • Providing assistance and accurate information to women, internal registry staff, practitioners/specialists/clinic, laboratories and the general public in person and over the phone
  • Co-ordinating large volume mail-outs of follow-up and reminder letters to women and practitioners

Pre-Claims Legal Assistant

Maurice Blackburn Lawyers
11.2016 - 02.2017
  • Managing end to end pre-claims processes for clients from initial enquiry through to confirmed insurance cover in line with departmental processes and timeframes
  • Providing guidance to new and existing clients who have had to cease work due to injury or illness regarding superannuation insurance entitlements
  • Conducting initial enquiry call to gather information in relation to the clients potential claim in line with internal department procedures
  • Providing basic advice to clients in relation to the superannuation / insurance claims process
  • Co-ordinating claim documentation and liaising with super funds and / or insurers to obtain information relevant to the potential claim via phone, email and formal letter correspondence;
  • Liaising with Law Clerks and/or Lawyers within the team throughout the pre-claims process for technical advice and support
  • Answering a high volume of incoming calls through an automated telephone queuing system
  • Managing caseloads and conducting procedural administration for all clients as assigned
  • Computer programs used; MatterSphere, Outlook, Word, Skype for Business, Touchpoint, Internet Explorer

Medical Administration Officer

Cochlear Implant Clinic, Royal Victorian Eye and Ear Hospital
03.2012 - 11.2016
  • Providing specialist administrative systems and process support to clinicians, medical personnel and management ensuring the accurate and efficient running of the clinic
  • Comprehensive first contact customer service to patients, visitors, hospital staff and external stakeholders in person and on the phone, also attending to email and fax enquiries
  • Providing specific procedural assistance and guidance to potential patients and families both pre-operatively and post-operatively including but not limited to referral requirements, audiological assessment processes, medical and surgical practice and clinic funding arrangements
  • Patient data and appointment management including creating patient digital records by accurately registering patient information, appointment scheduling and correspondence organization through specialist computer programs
  • Providing secretarial services to consultant surgeons, managing all aspects of medical clinic duties including arranging external diagnostic testing, requesting results, dairy management and ensuring instruments, consents and research information are available as needed
  • Training new administration staff and advising new clinicians and medical personnel of clinical procedures and protocols
  • Preparing for patient surgeries by locating required patient files, scans and implants and delivering to theatre prior to surgery
  • Participating in RVEEH quality and safety processes, OH&S practices, privacy training and clinic and hospital improvement activities, strategic planning and annual development plans
  • General daily and ad-hoc office duties including but not limited to mail and hospital rounds, clinical meeting agenda preparation and minute taking, maintaining stationery levels and document preparation
  • Computer programs used; Zedmed, PIMS, BossNet Digital Health Record, Radiology Viewer, Outlook, Internet Explorer, Google Chrome, Word, Excel

Medical Receptionist

Melbourne Eye Specialists
04.2011 - 03.2012
  • Greeting and assisting patients and visitors in person and on the phone
  • Assisting the practice’s doctors and administrative support staff
  • Coordinating appointments, processing accounts and entering patient information using Zedmed management program
  • Locating files for appointments, surgeries and on request as well as filing correspondence and results
  • Scheduling patients for surgeries, producing pre-operative paperwork for patients to complete including admission forms, insurance costings and surgery preparation information
  • Liaising with other specialist and general practices, diagnostic services, hospital staff, DVA and Medicare
  • Processing payments from Medicare, private insurance companies and patients
  • Maintaining sterile instrument levels and adhering to strict safety procedures when preparing instruments for autoclaving
  • General ad-hoc duties including banking, collecting board papers and mail and cleaning

Education

Career Change Course - Floristry

Bloom College
10-2018

Medical Reception Course - Interpret & Apply Medical Terminology Appropriately, Prepare & Process Medical Accounts (Pracsoft, Medicare, Veterans Affairs, TAC, Workcover)

Medical Reception Training

Negotiation and Crisis Intervention -

Conflict Resolution Training And Consulting

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Outstanding communication skills
  • Patient care and confidentiality
  • Workflow Coordination
  • Data Entry Efficiency

Key Professional Attributes

  • Exemplary communication skills, engaging with stakeholders ranging from general public to senior doctors/lawyers and clients/customers
  • Customer service focussed with the ability to build rapport to promote return business and customer satisfaction
  • Experience working in a multifaceted and complex organization and well versed on institutional policies and procedures
  • Excellent problem solving abilities, managing client/customer queries and triaging tasks and requests
  • Proficiency when working under pressure, managing a busy office, reception, store etc
  • Detailed information management including sensitive information and high-volume correspondence
  • Specialized computer systems and extensive experience with generalist administrative computer programs
  • Clinic/office management including scheduling, client processing and multi-provider coordination
  • Specialist secretarial and ad-hoc administrative assistance

Timeline

Store Manager/Copy and Content Writer

Irregular Choice/Design Asylum
04.2022 - 09.2024

Senior Floral Designer

The Doctors' Flowers
09.2019 - 09.2022

Freelancer / Owner

Wintergold Floral Design
10.2018 - 12.2023

Data Processing Officer

Victorian Cervical Cytology Registry
04.2017 - 06.2018

Pre-Claims Legal Assistant

Maurice Blackburn Lawyers
11.2016 - 02.2017

Medical Administration Officer

Cochlear Implant Clinic, Royal Victorian Eye and Ear Hospital
03.2012 - 11.2016

Medical Receptionist

Melbourne Eye Specialists
04.2011 - 03.2012

Career Change Course - Floristry

Bloom College

Medical Reception Course - Interpret & Apply Medical Terminology Appropriately, Prepare & Process Medical Accounts (Pracsoft, Medicare, Veterans Affairs, TAC, Workcover)

Medical Reception Training

Negotiation and Crisis Intervention -

Conflict Resolution Training And Consulting

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Michele Winter