MICHELLA LOICE NASIO

Have been doing DIDO and FIFO in house keeping for 2 years and gained lots of skills and am training for the admin position and it has been wonderful gaining the skills and in and out bookings its a lot too learn in the industry but am getting there and still need more skill in different areas

• Have Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• I have been training new employees coming in housekeeping

ADMIN

• I have learned how to check in and out departure and arrivals
• Restocked room supplies such as facial tissues for personal touch with every job.
• Changed bed linens and collected soiled linens for cleaning.
• Learned how to do bookings
• Prepare keys
• Managing housekeeping run sheet schedule
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Cleaning more than 20 rooms a week, scrubbing bathrooms, wiping windows, making beds, dusting, vacuuming carpets, polishing, cleaning the toilets.
• Practiced excellent housekeeping to maintain accident-free workplace.
• Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.

• Detailed cleaning both interior and exterior in compliance with company standards, performing inspections and keeping accurate records of vehicles conditions, operating work equipment and machinery such as buffers, steamers, hoses, vacuums, and other equipment to meet service expectations, maintaining adequately stock of utilities, responding to clients inquiries and following through with their request, maintaining and cleaning workshop.
• Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
• Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
• Developed strong relationships with customers through clear communication and exceptional service, generating repeat business.
• Vacuumed interiors of vehicles to remove dirt and debris.