MICHELLE AGYEKUM
Brisbane ,QLD
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Accomplished Customer Service Representative with a proven track record at Kmart, adept in complaint resolution and task prioritization. Excelled in building customer relationships and exceeding service goals through effective communication and research skills. Demonstrates strong scheduling abilities and a commitment to professional development and teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier Assistant
Kmart
Brisbane , QLD
06.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
African Deli Shop
Accra
01.2022 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Health Services Assistant
TAFE QLD
QLDSkills
- Scheduling
- Account updating
- Complaint resolution
- Task prioritization
- Record preparation
- Researching
Timeline
Customer Service Representative/Cashier Assistant
Kmart
06.2024 - Current
Customer Service Representative
African Deli Shop
01.2022 - 12.2023
Health Services Assistant
TAFE QLD
Similar Profiles
Thali BoucherThali Boucher
Retail Sales Associate at KmartRetail Sales Associate at Kmart
Elloise HansenElloise Hansen
Retail Sales Worker at KmartRetail Sales Worker at Kmart
Alana HunterAlana Hunter
Team Member at KmartTeam Member at Kmart
AUGUSTUS REYESAUGUSTUS REYES
Warehouse Team Leader – Inbound Receiving at KmartWarehouse Team Leader – Inbound Receiving at Kmart
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects