Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Andrews

Summary

Organised and hardworking with a positive attitude. Dedicated team player committed on always producing high-quality and professional results.

Overview

14
14
years of professional experience

Work History

Peggy/ TA

Strongarm Manufacturing contracted with BK Labour Hire
05.2023 - 12.2023
  • Maintained a clean, safe, and hygienic work environment
  • Coordinating deliveries
  • Organising supplies
  • Assisted with various tasks as directed by the supervisor
  • Adhering to safety protocols.

Customer Service Officer

VicRoads
01.2018 - 03.2023
  • Collected customer feedback, made process changes to exceed customer satisfaction goals
  • Promote company services and unique offerings through personalised customer service
  • Provided primary customer support to internal and external customers
  • Maintain customer satisfaction with forward-thinking strategies
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Responded to customer emails to answer questions about products and services
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
  • Offer technical support for clients on digital platforms.

Business Owner

NPL
01.2010 - 02.2020
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Conducted target market research to discover customer needs and analyse competitor trends
  • Collaborated with stakeholders to verify delivery of desired quality requirements to distributors
  • Capitalised on social media platforms to increase market awareness and recruit sales agents
  • Entered income and expense details into business databases to track purchases and address variances
  • Organised and ran major events with up to 100 people and prize money between $20,000-$50,000
  • Optimised team hiring, training and performance
  • Organised and attended major events to highlight products, network with other businesses and attract new customers
  • Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs
  • Employed prompt decision-making and in-depth research to resolve issues.

Education

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Marist Sion College
Warragul, VIC
2001

Skills

  • Excellent organizational skills
  • Exceptional communication skills
  • Strong attention to detail
  • Positive attitude
  • Creative problem solving
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Administrative support
  • Complaint resolution

References

  • Duane Allen, BK Labour Hire, 0455 981 888
  • Jennifer McCafferty, CEO at Gippsland Employment Skills Training, 0438 518 014

Timeline

Peggy/ TA

Strongarm Manufacturing contracted with BK Labour Hire
05.2023 - 12.2023

Customer Service Officer

VicRoads
01.2018 - 03.2023

Business Owner

NPL
01.2010 - 02.2020

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Marist Sion College

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Michelle Andrews