Michelle Andrews
Summary
Organised and hardworking with a positive attitude. Dedicated team player committed on always producing high-quality and professional results.
Overview
14
14
years of professional experience
Work History
Peggy/ TA
Strongarm Manufacturing contracted with BK Labour Hire
05.2023 - 12.2023
- Maintained a clean, safe, and hygienic work environment
- Coordinating deliveries
- Organising supplies
- Assisted with various tasks as directed by the supervisor
- Adhering to safety protocols.
Customer Service Officer
VicRoads
01.2018 - 03.2023
- Collected customer feedback, made process changes to exceed customer satisfaction goals
- Promote company services and unique offerings through personalised customer service
- Provided primary customer support to internal and external customers
- Maintain customer satisfaction with forward-thinking strategies
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Responded to customer emails to answer questions about products and services
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Offer technical support for clients on digital platforms.
Business Owner
NPL
01.2010 - 02.2020
- Put together realistic budgets based upon costs and fees for successfully operating business
- Conducted target market research to discover customer needs and analyse competitor trends
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors
- Capitalised on social media platforms to increase market awareness and recruit sales agents
- Entered income and expense details into business databases to track purchases and address variances
- Organised and ran major events with up to 100 people and prize money between $20,000-$50,000
- Optimised team hiring, training and performance
- Organised and attended major events to highlight products, network with other businesses and attract new customers
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs
- Employed prompt decision-making and in-depth research to resolve issues.
Education
.
Marist Sion College
Warragul, VIC2001
Skills
- Excellent organizational skills
- Exceptional communication skills
- Strong attention to detail
- Positive attitude
- Creative problem solving
- Product Knowledge
- Customer Complaint Resolution
- New Product Information
- Administrative support
- Complaint resolution
References
- Duane Allen, BK Labour Hire, 0455 981 888
- Jennifer McCafferty, CEO at Gippsland Employment Skills Training, 0438 518 014
Timeline
Peggy/ TA
Strongarm Manufacturing contracted with BK Labour Hire
05.2023 - 12.2023
Customer Service Officer
VicRoads
01.2018 - 03.2023
Business Owner
NPL
01.2010 - 02.2020
.
Marist Sion College