Overview
Work History
Education
Skills
Working with children
Timeline
Generic

Michelle Antonelli

Leppington,NSW

Overview

23
23
years of professional experience

Work History

Account Manager

LA FAMILIA TRANSPORT PTY LTD
Leppington
05.2016 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.

Account Manager

Fernhill Tyre & Automotive
PORT MACQUARIE
01.2002 - 02.2022
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Assisted in developing pricing models based on competitor analysis.
  • Prepared monthly financial statements for each account.
  • Attended trade shows and conferences as a representative of the company.
  • Provided technical support to customers when needed.
  • Developed successful customer relationships to boost sales opportunities.
  • Renewed existing accounts by building relationships with clients.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Recruited, hired and trained new hires to optimize profitability.

Education

Certificate 3 - Early Childhood Education And Care

Tafe NSW
Miller Tafe
12-2024

Certificate - First Aid

Tafe NSW
Miller Tafe
03-2024

Certificate 2 - Business Administration

Tafe NSW
Port Macquarie
01-2004

Certificate 4 - Clothing And Textiles Studies

Tafe NSW
Port Macquarie
12-2002

Certificate 3 - Fashion Design

Tafe NSW
Port Macquarie
12-2001

Skills

  • Trend forecasting
  • Lead Development
  • Schedule Management
  • Campaign execution
  • Account Management
  • Team Training
  • Account Servicing
  • Customer Service

Working with children

  • WWC2809768E
  • Police check

Reference:

Julie Moon

Director Fernhill Tyre & Automotive

0420301169

Renee Downing 

Personal Reference:

0423 059 487

Timeline

Account Manager

LA FAMILIA TRANSPORT PTY LTD
05.2016 - Current

Account Manager

Fernhill Tyre & Automotive
01.2002 - 02.2022

Certificate 3 - Early Childhood Education And Care

Tafe NSW

Certificate - First Aid

Tafe NSW

Certificate 2 - Business Administration

Tafe NSW

Certificate 4 - Clothing And Textiles Studies

Tafe NSW

Certificate 3 - Fashion Design

Tafe NSW

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Michelle Antonelli