Michelle Aoun
Beverly hills,NSW
Summary
A seasoned Customer Service Specialist with a proven track record at Commonwealth Bank of Australia, CBA, excelling in high-pressure environments. Demonstrated expertise in customer relations and call center operations, enhancing customer satisfaction and employee training effectiveness. Skilled in clear communication, adept at swiftly adapting to new policies, ensuring both company and customer needs are met efficiently.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank of Australia, CBA
06.2005 - Current
- Providing exceptional customers service by finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Diploma - Diploma in Travel And Tourism
Macleay College Sydney
12-2018
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Specialist
Commonwealth Bank of Australia, CBA
06.2005 - Current
Diploma - Diploma in Travel And Tourism
Macleay College Sydney
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