Summary
Overview
Work History
Skills
Certification
Sam Nayda
Sue Boor
Timeline
Generic

Michelle Atkinson

Cootharaba,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office & Account Manager

The Plumbing Group
Noosaville, QLD
05.2017 - 11.2023
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Prepared monthly financial statements for each account.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.

Bookkeeping Manager

Gold City Electrical & Communications
Cootharaba, QLD
01.2012 - 12.2017
  • Processed invoices, payments, receipts, and other transactions accurately and in a timely manner.
  • Prepared monthly reconciliation of all balance sheet accounts.
  • Reconciled bank statements to ensure accuracy of financial records.
  • Monitored accounts receivable balances and initiated collection efforts when necessary.
  • Supervised payroll, electronic deposits and employee pay adjustments.

RACQ Sales

RACQ
Noosaville, QLD
03.2016 - 05.2017
  • Generated new business through cold-calling, networking, referrals, and other lead sources.
  • Responded promptly to inquiries from prospective customers via phone or email.
  • Educated clients on the benefits of various insurance policies.
  • Followed up with clients to ensure satisfaction with their policies and services provided.

Customer Relations & Service Manager

Georgco Finance Group & Financial Planning.
Tewantin, QLD
02.2014 - 11.2016
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Put together settlement options and development payment plans.
  • Analyzed data trends related to settlement activity within the organization and communicated findings with management team.
  • Maintained records of all completed settlements including details of payments made and received.

Running Small Office & Workshop

Studio Steel
Cooroy, QLD
01.2009 - 11.2012
  • Supervised and coordinated activities of workers engaged in repair and maintenance of equipment.
  • Enforced safety regulations and monitored job sites for compliance with safety standards.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Skills

  • Complaint Management
  • Customer Service
  • Customer Training
  • Account Development
  • Client Relationship Management
  • Team Training
  • Account Management
  • Schedule Management
  • Contract Negotiation
  • Staff Management
  • Strong Lead Development Skills
  • Database Management
  • Sales
  • Weekly Payroll
  • Customer Needs Assessment
  • Customer Satisfaction
  • Relationship Building
  • Account Oversight
  • Sales Meetings and Orientations
  • Reporting

Certification

2024 - * Driver Safety Induction * CPA Assist Clients with Medications * Quality, Safety and You - NDIS Worker Orientation Module * Supporting Safe and Enjoyable Meals * Supporting Effective Communication Module * HLTAID011 - Provide First Aid * HLTAID010 - Provide basic emergency life support * HLTAID009 - Provide cardiopulmonary resuscitation * Food Handler with eot.edu.au * Employee Fire Safety Training Record * Working with children card - 909085/3 * NDIS Worker Screening - 42233221 * Covid-19 Vaccination * Current open car licence.

1996 - Certificate in Front Office Procedures - CN250

2001 - Certificate II in Retail Operations with Super Cheap Auto

2010 - Certificate III in Office Administration - CNN83

2011 - Certificate IV in financial service of Alcohol - SITHFAB009A

Sam Nayda

0407 770 250

Sue Boor

Tewantin Noosa Pony Club

0432 801 397

Timeline

Office & Account Manager

The Plumbing Group
05.2017 - 11.2023

RACQ Sales

RACQ
03.2016 - 05.2017

Customer Relations & Service Manager

Georgco Finance Group & Financial Planning.
02.2014 - 11.2016

Bookkeeping Manager

Gold City Electrical & Communications
01.2012 - 12.2017

Running Small Office & Workshop

Studio Steel
01.2009 - 11.2012

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Michelle Atkinson