Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE BABU

Melbourne

Summary

I am a Bachelor of Criminology and Psychology graduate from RMIT University, Australia, with a strong foundation in understanding human behavior and societal dynamics. With a Certificate in Child Development Psychology, I bring specialized expertise in fostering child well-being and development. I also hold an orientation to NDIS certificate that provides foundational knowledge of the NDIS framework, including participant rights, support planning, and person-centred care principles, Additionally, I hold an Australian National Police Check and Working with Children Check ensuring readiness to work in sensitive environments requiring trust and responsibility. I am eager to contribute to entry-level roles in disability sectors, mental health, childcare, psychology clinics, or forensic departments, bringing a confident, adaptable, and solution-focused approach. I thrive on challenges and am committed to making a positive impact in every role I take on.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

ZARA – Chadstone Fashion Capital
11.2023 - Current
  • The role supports the store's objectives by delivering excellent customer service in line with the store's needs while ensuring the effective maintenance of designated section(s).
  • Following the reasonable directions of management to maintain a good image for the product and the store (e.g. folding and displaying products) within your designated section(s) of the store.
  • Delivering exceptional customer service both in person and over the phone by promptly addressing general customer inquiries and fulfilling their requests effectively.
  • Organizing and arranging the stockrooms of the store efficiently and in compliance with directions from management and all health & safety requirements.
  • Process the delivery and preparation of stock to ensure it's always available for replenishment on the shop floor.
  • Assisting colleagues as directed by management.
  • Assisting coworkers with special needs by providing tailored support to ensure inclusive workplace integration and productivity.

Customer Support and Marketing Team Member

Your Local Plumbing Group
03.2022 - 12.2022
  • Responded to customer inquiries by providing detailed information about products and services, ensuring customer satisfaction, and resolving issues promptly.
  • Leveraged social media platforms to implement targeted marketing campaigns and develop effective sales strategies, contributing to increased company revenue.
  • Assisted in onboarding and training new staff members by preparing comprehensive learning materials and delivering training sessions to ensure seamless integration and performance.

Front Office Coordinator

St. Jude’s Dental Clinic
10.2020 - 12.2021
  • Warmly greeted and welcomed patients, creating a positive and professional first impression.
  • Managed appointment scheduling, rescheduling, and cancellations, ensuring an efficient and organized calendar for the clinic.
  • Assisted patients with completing onboarding forms and ensured accurate entry of personal and medical information.
  • Performed administrative tasks, including answering phone calls, maintaining organized filing systems, and coordinating follow-up appointments to enhance clinic operations.

Education

Bachelor of Criminology and Psychology -

Royal Melbourne Institute of Technology (RMIT)
07.2023

Higher Secondary School (12th) - Science

MTM Higher Secondary School
05.2019

Skills

  • Empathetic listening
  • Strong verbal and written communication skills
  • Maintaining confidentiality, ethical standards, cultural sensitivity, and adaptability in diverse environments
  • Providing emotional support in mental health and trauma situations
  • Crisis management and calm decision-making under pressure
  • Knowledge of mental health, child development, and behavioral management
  • Cultural sensitivity and adaptability in diverse environments
  • Problem-solving
  • Relationship building
  • Client confidentiality
  • Computer skills

Certification

  • Certificate in Child Psychological Development - The Career Academy.

Acquired comprehensive knowledge of child psychological principles and developmental frameworks, with a focus on the interplay of nature and nurture, parental influence on intelligence, and cognitive and social growth in children. Proficient in analyzing behavioral patterns, language acquisition, and sensory development during early childhood. Equipped with the expertise to apply psychological concepts in practical and professional settings, promoting the development and well-being of children. Actively seeking opportunities to apply this expertise in professional environments, contributing to the growth and welfare of children.

  • Standard Mental Health First Aid for Tertiary Students Course - Mental Health First Aid Australia.

Completed the Standard Mental Health First Aid for Tertiary Students course, acquiring the skills to recognize and respond to mental health challenges and crises. Proficient in identifying signs and symptoms of mental health concerns, initiating supportive conversations, and providing evidence-based initial assistance until professional help is available. Confident in offering mental health information and encouraging professional or peer support. Eager to apply these skills in roles that promote the mental health and well-being of children and adolescents.

Timeline

Retail Sales Assistant

ZARA – Chadstone Fashion Capital
11.2023 - Current

Customer Support and Marketing Team Member

Your Local Plumbing Group
03.2022 - 12.2022

Front Office Coordinator

St. Jude’s Dental Clinic
10.2020 - 12.2021

Higher Secondary School (12th) - Science

MTM Higher Secondary School

Bachelor of Criminology and Psychology -

Royal Melbourne Institute of Technology (RMIT)

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