Michelle Bailey
Toormina,NSW
Summary
Compassionate mental health support worker with experience in providing emotional and daily living assistance to individuals struggling with mental health disorders.
Excel in communication, empathy and patience to support individuals in achieving their mental health goals.
Remaining calm and supportive even when faced with challenging situations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
New Horizons
Coffs Harbour
12.2025 - Current
- Assisted clients with daily living activities.
- Documented client progress and behaviors.
- Provided emotional support and guidance during crisis situations.
- Monitored client safety and reported any concerns to supervisors promptly.
- Maintained a clean and safe environment for clients at all times.
- Provided emotional and psychological support to clients in crisis situations.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Maintained accurate records of client interactions using an electronic health record system.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
- Assisted patients in developing life skills for improved independence.
Personal Care Worker
Sawtell Catholic Care
Toormina
04.2025 - 12.2025
- Assisted clients with personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented clients' health conditions and reported changes to supervisors.
- Collaborated with healthcare professionals to ensure personalized care plans were followed.
- Supported mobility by assisting clients with transfers and ambulation as needed.
- Engaged clients in social activities to promote mental stimulation and social interaction.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.
- Observed safety protocols when providing personal care services to clients.
- Answered patient calls promptly and assisted them with requests as necessary.
- Assisted clients with various activities of daily living, such as bathing, grooming, and toileting.
- Assisted clients with mobility issues using wheelchairs, walkers, canes.
- Provided ongoing compassionate patient care for each client.
- Maintained accurate documentation of client care services provided daily.
- Encouraged patients to adhere to treatment plans prescribed by healthcare professionals.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored client health conditions and reported any changes to the appropriate personnel.
- Completed scheduled patient check-ins and progress reports for clients.
- Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Built strong and trusting rapport with clients and loved ones.
Aged Care Support Worker
Australian Unity
Coffs Harbour
05.2021 - 04.2025
- Assisted elderly clients with daily living activities and personal care.
- Provided companionship and emotional support during daily routines.
- Coordinated transportation for medical appointments and social outings.
- Communicated effectively with healthcare professionals regarding client needs.
- Maintained a safe and clean living environment for clients.
- Monitored client health conditions and reported changes to relevant parties.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Developed strong relationships with clients based on trust and respect.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
- Improved patient outlook and daily living through compassionate care.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained accurate records of services provided for each client.
- Recognized emergencies and notified paramedics and family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Communicated effectively with family members on progress of client's health condition.
- Transported clients to doctor appointments or other necessary outings.
- Supported clients in making decisions that were consistent with their values and wishes.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Encouraged social interaction between clients and their families.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Monitored vital signs and reported changes to medical team.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
Skills
- Effective communication
- Emotional intelligence
- Building rapport
- Time management
- Empathetic listening
- Solution-focused support
- Medication monitoring
- Client engagement
- Client support
- Adaptability
Certification
- Cert 111 in individual support Aged and Disability 2022 Essential Skills Training
- First aid & CPR
- NDIS worker orientation module
- Current Police Check
- Working with Children check
- NDIS worker check clearance
Timeline
Mental Health Support Worker
New Horizons
12.2025 - Current
Personal Care Worker
Sawtell Catholic Care
04.2025 - 12.2025
Aged Care Support Worker
Australian Unity
05.2021 - 04.2025