Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
20
20
years of professional experience
Work History
Floor Operations Coordinator
Mid North Coast Local Health District
Current - Current
Responsible for the day to day running of the Port Macquarie PTS hub
Operational coaching, supervision, and mentoring of office transport liaison staff and PTS crews
Liaising with NUMs and bed managers at various hospitals
First escalation pathway for PTS office
Responsible for Health Roster and fleet records.
Coached employees through day-to-day work and complex problems.
Entered data, generated reports, and produced tracking documents.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Managed company schedule to coordinate calendar and arrange travel.
Coordinated with human resources department to handle payroll and personnel databases.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Transport Liaison Officer/ Scheduling Officer
Mid North Coast Local Health District
03.2019 - Current
Coordination of inpatient hospital transfers for Mid North Coast and Northern NSW Local Health Districts
Liaising with doctors and nursing staff
Coordinating and directing Patient Transport Officers and Nurses
Booking Air Ambulance and Non-Emergency Fixed Wing transfers
Responsible for ready track vehicle tracking system installation.
Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
Receptionist/Telephonist
Manning Rural Referral Hospital
01.2004 - 01.2019
Operating multiple-line telephone and routing calls
Providing accurate information and aiding staff and clients
Communicating codes, alerts, drills, and other announcements
Maintaining equipment and performing routine clerical assistance.
Maternity and Children's Ward Clerk
Manning Rural Referral Hospital
01.2009 - 01.2010
Maintaining and updating patient database
Coordinating with various departments
Aiding nurses and guiding patients
Booking appointments and maintaining patient medical records.
Answered phone calls and messages for medical staff and patients, facility, scheduling appointments, and handling patient inquiries.
Skills
Staff Supervision
Administrative Leadership
Business Administration
Project Management
Data Entry
Resource Allocation
Document Management
Information Collection
Scheduling and Calendar Management
MS Office
Project Coordination
Project Assistance
Schedule Coordination
Relationship Building
Updating Stakeholders
Discretion and Confidentiality
Document Control
Correspondence and Reports
Staff Management
Negotiation
Administrative Oversight
Best Practices Implementation
Customer Service
Schedule Management
Medical Terminology
Operations Management
Work Planning and Prioritization
Skills And Attributes Summary - Skills
Currently employed as Acting Floor Operations Coordinator in Patient Transport Services
19 years health industry experience with a very good working knowledge of medical terminology
Strong administrative skills with relevant experience in a busy office environment
Well-developed communication, interpersonal, negotiation and decision-making skills, able to understand, interpret and analyse problems and communicate in a clear, concise, and professional manner
Proven time management skills with a strong track record in effectively prioritising workloads in a high-volume critical work environment
Demonstrated ability in working effectively in a self-directed capacity with limited supervision
Experience working as part of a multidisciplinary team and in providing training and mentoring for other team members
Computer Knowledge includes (Logis CAD scheduling program, Ready Track, Health Roster, Word, Outlook, Excel)
Attention to detail
Logical thought process and able to shift focus quickly and calmly in a high-pressure work environment
Committed to completing ongoing professional development
Successfully completed People Management Skills Program through HETI
References
Phill Major, Manager Patient Flow Transport Unit, MLHD Patient Flow Wagga Wagga, 0474 961 203
Cheryl Nolte, Nurse Manager, Patient Transport Services, Health Transport Unit, Mid North Coast Local Health District, 0439 882 836
Suicide Prevention Peer Support Worker at Mid North Coast local health District- NSW Health- Kempsey Mental Health UnitSuicide Prevention Peer Support Worker at Mid North Coast local health District- NSW Health- Kempsey Mental Health Unit