Michelle Ban
Port Macquarie
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
20
20
years of professional experience
Work History
Floor Operations Coordinator
Mid North Coast Local Health District
Current - Current
- Responsible for the day to day running of the Port Macquarie PTS hub
- Operational coaching, supervision, and mentoring of office transport liaison staff and PTS crews
- Liaising with NUMs and bed managers at various hospitals
- First escalation pathway for PTS office
- Responsible for Health Roster and fleet records.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Transport Liaison Officer/ Scheduling Officer
Mid North Coast Local Health District
03.2019 - Current
- Coordination of inpatient hospital transfers for Mid North Coast and Northern NSW Local Health Districts
- Liaising with doctors and nursing staff
- Coordinating and directing Patient Transport Officers and Nurses
- Booking Air Ambulance and Non-Emergency Fixed Wing transfers
- Responsible for ready track vehicle tracking system installation.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
Receptionist/Telephonist
Manning Rural Referral Hospital
01.2004 - 01.2019
- Operating multiple-line telephone and routing calls
- Providing accurate information and aiding staff and clients
- Communicating codes, alerts, drills, and other announcements
- Maintaining equipment and performing routine clerical assistance.
Maternity and Children's Ward Clerk
Manning Rural Referral Hospital
01.2009 - 01.2010
- Maintaining and updating patient database
- Coordinating with various departments
- Aiding nurses and guiding patients
- Booking appointments and maintaining patient medical records.
- Answered phone calls and messages for medical staff and patients, facility, scheduling appointments, and handling patient inquiries.
Skills
- Staff Supervision
- Administrative Leadership
- Business Administration
- Project Management
- Data Entry
- Resource Allocation
- Document Management
- Information Collection
- Scheduling and Calendar Management
- MS Office
- Project Coordination
- Project Assistance
- Schedule Coordination
- Relationship Building
- Updating Stakeholders
- Discretion and Confidentiality
- Document Control
- Correspondence and Reports
- Staff Management
- Negotiation
- Administrative Oversight
- Best Practices Implementation
- Customer Service
- Schedule Management
- Medical Terminology
- Operations Management
- Work Planning and Prioritization
Skills And Attributes Summary - Skills
- Currently employed as Acting Floor Operations Coordinator in Patient Transport Services
- 19 years health industry experience with a very good working knowledge of medical terminology
- Strong administrative skills with relevant experience in a busy office environment
- Well-developed communication, interpersonal, negotiation and decision-making skills, able to understand, interpret and analyse problems and communicate in a clear, concise, and professional manner
- Proven time management skills with a strong track record in effectively prioritising workloads in a high-volume critical work environment
- Demonstrated ability in working effectively in a self-directed capacity with limited supervision
- Experience working as part of a multidisciplinary team and in providing training and mentoring for other team members
- Computer Knowledge includes (Logis CAD scheduling program, Ready Track, Health Roster, Word, Outlook, Excel)
- Attention to detail
- Logical thought process and able to shift focus quickly and calmly in a high-pressure work environment
- Committed to completing ongoing professional development
- Successfully completed People Management Skills Program through HETI
References
- Phill Major, Manager Patient Flow Transport Unit, MLHD Patient Flow Wagga Wagga, 0474 961 203
- Cheryl Nolte, Nurse Manager, Patient Transport Services, Health Transport Unit, Mid North Coast Local Health District, 0439 882 836
- Danielle Rutherford, Senior Project Officer, HSNSW PP Delivery Excellence, 0447 690 555
Timeline
Floor Operations Coordinator
Mid North Coast Local Health District
Current - Current
Transport Liaison Officer/ Scheduling Officer
Mid North Coast Local Health District
03.2019 - Current
Maternity and Children's Ward Clerk
Manning Rural Referral Hospital
01.2009 - 01.2010
Receptionist/Telephonist
Manning Rural Referral Hospital
01.2004 - 01.2019