Michelle Bannon
Sydney,NSW
Summary
I am a diligent and hardworking person with experience in fast-paced enviroments. I am enthusiastic and have a positive attitude towards work.
I have exceptional customer and communication skills and I am resourceful and able to creatively solve problems, with exceptional time management skills.
Overview
6
6
years of professional experience
Work History
Traffic Controller
Secure Traffic Solutions
Sydney, NSW
07.2023 - Current
- Managed setup and removal of temporary traffic control equipment and signs.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Directed pedestrians across busy streets and around construction sites.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Assistant Manager
John Keoghs Gastropub
Galway, Ireland
11.2022 - 06.2023
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Completed day-to-day duties accurately and efficiently.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Conferred with customers to gather event requirements and explore opportunities.
- Conducted post-event follow up calls with clients to assess satisfaction levels with services provided.
- Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
Wedding & Events Executive
Salthill Hotel
Galway, Ireland
02.2022 - 11.2022
- Secure weddings and event business for the hotel.
- Represent the Hotel, at all times, in a professional and courteous manner.
- Meet with and sell to all future Brides, Grooms and Event Organisers, ensuring to align their expectations with the Hotel's capabilities and amenities.
- Demonstrate detailed and meticulous planning, followed by clear and concise communication of the agreed plans to the Operational Team.
- Report regularly to the General Manager and Sales & Marketing Manager to update them on sales activity and results.
- Organise and run weekly Head of Department meetings and ensure clear communication between all departments.
- Manage existing business accounts, generate new and manage partnerships to ensure appropriate business is being generated.
- Ensure smooth running of weddings and events on the day.
- Developed relationships with clients through efficient communication both over the phone and in person in order to understand their needs better .
- Coordinated with vendors to provide necessary equipment and services for successful event implementation.
- Supervised staff assigned to specific tasks during an event.
Food & Beverage Attendant
Slieve Russell Hotel
Cavan, Ireland
10.2017 - 05.2021
- I provided outstanding customer service to guests, developing rapport using interpersonal skills to meet customer requests and enhance their experience.
- I delivered training for junior staff on service expectations, upselling techniques and table service etiquette, improving service standards and practical skills.
- I maintained a well-presented dining room through diligent and proactive glass and tableware collection to enhance customer experience and improve loyalty.
- I enjoy working with others and I am a team-player but I can also work independently.
Events Assistant
Europa Hotel
Belfast, Ireland
06.2019 - 12.2019
- Processing invoices promptly and efficiently for clients and ensured all costs were correct while working closely with the accounts team.
- Warm and Cold calls.
- Managing the guest list for events and showed guests to tables.
- Communicating with clients on event requests and took care of logistics and specifics.
- Managing a team of staff and gave full event briefings for Christmas parties.
- Liaising with clients to find out their exact event requirements.
- Assisting the General Manager with administration.
- Helping set up and dismantle events efficiently through to completion.
- Carrying out general administration duties.
Education
First Class Honors Bachelor of Business - Event Management & Public Relations
Galway Mayo Institute of Technology
Galway05-2021
Skills
- Customer Service Orientated
- Positive and Approachable
- Effective Communication Skills
- Time Management
- Microsoft Office
- Teamwork
- Leadership
- Relationship Building
References
References available upon request.
Timeline
Traffic Controller
Secure Traffic Solutions
07.2023 - Current
Assistant Manager
John Keoghs Gastropub
11.2022 - 06.2023
Wedding & Events Executive
Salthill Hotel
02.2022 - 11.2022
Events Assistant
Europa Hotel
06.2019 - 12.2019
Food & Beverage Attendant
Slieve Russell Hotel
10.2017 - 05.2021
First Class Honors Bachelor of Business - Event Management & Public Relations
Galway Mayo Institute of Technology
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