Michelle Barnes
Robina,QLD
Summary
Friendly and dedicated professional with strong experience in team coordination, client care, and operational management. Known for building positive relationships, solving problems efficiently, and ensuring every customer enjoys a smooth, welcoming experience.
Overview
15
15
years of professional experience
Work History
Customer Service Coordinator
P3 Recovery
Burleigh, QLD
12.2021 - Current
- Managed bookings, suspensions, and cancellations.
- Addressed customer inquiries and ensured health and safety compliance.
- Oversaw center maintenance, staff rostering, and training.
- Experienced in all services offered by the center.
- Maintained a clean and organized workplace.
- Worked at events utilizing recovery equipment.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants.
- Provided ongoing training to address staff needs.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations.
Children's Sports Coach
READY STEADY GO KIDS
Palm Beach, Gold Coast, QLD
02.2014 - 03.2019
- Taught various sports focusing on gross motor skills, coordination, and balance.
- Developed and adjusted game plans to meet diverse game situations.
- Contributed to Australia's largest multi-sport and exercise program for preschoolers.
Waitress
CAVALIER BAR & SUPPER
Burleigh, Gold Coast, QLD
08.2014 - 05.2015
- Greeted customers, discussed specials, and took drink orders, building immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins.
- Performed opening, closing, and shift change duties to ensure efficient restaurant operations.
- Managed table settings by removing courses, replacing utensils, and refilling beverages.
Pharmacy Assistant
GIANT CHEMIST
Broadbeach, QLD
03.2011 - 02.2012
- Merchandised pharmacy goods in an appealing manner.
- Received and stocked incoming supplies correctly.
- Processed medication orders and maintained a clean, organized pharmacy counter.
- Communicated instructions to patients and caregivers in a professional manner.
- Teamed with technicians and pharmacists to prioritize and complete orders.
Dispensary Assistant
CHEMIST WAREHOUSE
Kedron & Lawnton
03.2010 - 07.2011
- Located and processed prescriptions, distributed medication, and documentation.
- Supported pharmacists with daily dispensary operations.
- Completed transactions using the pharmacy register system.
- Managed inventory, including counting items, checking delivery quantities, and ordering products.
- Assisted over 200 customers daily with filling prescriptions and general store information.
Education
Pilates Instruction Certification -
Studio Pilates International, Brisbane
Responsible Service of Alcohol Certification -
Hospitality Institute of Australasia, Bulimba, QLD
First Aid Certificate -
Skills
- Customer Service
- Team Leadership & Coordination
- Sports Coaching & Development
- Pharmacy & Dispensary Operations
- Inventory Management
- Cash Handling & Transaction Processing
- Effective Communication
- Conflict Resolution
- Organizational Skills
- Operations Management
- Staff Training
References
I am happy to provide references upon request. My professional experience and personal character can be vouched for by individuals who have closely worked with me and observed my skills and work ethic. Please let me know if you would like to contact any of my referees, and I will be happy to provide their details.
Timeline
Customer Service Coordinator
P3 Recovery
12.2021 - Current
Waitress
CAVALIER BAR & SUPPER
08.2014 - 05.2015
Children's Sports Coach
READY STEADY GO KIDS
02.2014 - 03.2019
Pharmacy Assistant
GIANT CHEMIST
03.2011 - 02.2012
Dispensary Assistant
CHEMIST WAREHOUSE
03.2010 - 07.2011
Pilates Instruction Certification -
Studio Pilates International, Brisbane
Responsible Service of Alcohol Certification -
Hospitality Institute of Australasia, Bulimba, QLD
First Aid Certificate -
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