Michelle Baroudy
Bankstown Hopspital
Grantham,NSW
1
Language
3
years of professional experience
Results-driven Ward Clerk with a focus on optimizing workflow efficiency in healthcare settings. Proven ability to maintain accurate patient records, coordinate communication among staff, and manage administrative tasks to improve service delivery.
Offering exceptional organizational abilities and eye for detail, eager to learn and develop in healthcare environment. Contributes solid understanding of office procedures and data management, paired with adeptness in handling patient interactions and administrative tasks. Ready to use and develop interpersonal and technical skills in this role.
Work History
Ward Clerk/ Paediatrics
1 Month- Maintained accurate patient records using electronic health record (EHR) systems, supporting data integrity and accessibility.
- Coordinated communication between healthcare staff and patients, enhancing information flow and service quality.
- Assisted in managing patient admissions and discharges, ensuring smooth transitions within hospital systems.
- Scheduled appointments and managed calendars for medical personnel, optimizing workflow efficiency across departments.
- Handled incoming calls and inquiries, providing timely assistance to patients and visitors with professional demeanour
- Supported administrative functions by preparing documentation and organizing files for easy retrieval by staff members.
Switchboard Operator
3 Years 1 Month- Operated multi-line phone system to route calls efficiently and effectively.
- Provided accurate information to callers regarding hospital services and departments.
- Collaborated with medical staff to facilitate communication between departments and patients.
- Assisted in managing patient inquiries, ensuring prompt resolution of concerns.
- Maintained confidentiality of sensitive information while handling incoming calls.
- Trained new employees on switchboard procedures and customer service protocols.
- Implemented improvements in call routing processes to enhance efficiency and response times.
Administration Clerk
2 Months- Managed patient records and ensured data accuracy within electronic health record systems.
- Coordinated appointment scheduling, optimizing clinic workflow and enhancing patient experience.
- Supported administrative functions by processing incoming correspondence and documents efficiently.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Collaborated with healthcare professionals to facilitate communication and enhance service delivery.
- Implemented process improvements that streamlined administrative tasks and reduced response times.
- HVSS Surgical short stay unit/ appointments
- Outpatients Clinics
Education
Year 10 Certificate
Skills
Strong organisation
Administrative support
Work prioritization
Clerical functions
Task delegation
Data entry
Healthcare experience
Visitor directions
Document coordination
Records maintenance
Records management
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Collaborated in can communicate efficiently in a team setting.
- Collaborating with the multi disciplinary team.
- Maintaining patient files/ medical records.
- Customer Service with families/patients.
- Following Administration/clerical tasks .
- Ordering clerical stock.
- Maintaining patient journey board
Languages
English
Timeline
Ward Clerk/ Paediatrics
Mt Druitt Hospital
08.2026 - CurrentRead More
Administration Clerk
Hawkesbury General Hospital
08.2025 - 10.2025Read More
Switchboard Operator
Bankstown Hopspital
08.2023 - CurrentRead More
Auburn Girls High School
Year 10 Certificate
Read More