Michelle Beckmann
Summary
I am a hardworking professional with impressive customer service skills in retail and education. Committed to worksite safety and client satisfaction. I'm well-versed in operating computer equipment to track sales and promote customer satisfaction. I am a dedicated teacher and mother who cares for and guides each and every one of my children and students to grow and become the best individuals they can be. I'm a physically fit and strong person with the ability to handle long work days and full work weeks in both cold and hot weather. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Retail Landscaping Supplies Yard
Self Employed
04.2006 - Current
- Owned and operated a 6 day a week retail business with my husband, open 11 hours a day, whilst raising 4 children to be 4 young adults.
- Operated landscaping equipment with focus on safety and machine longevity.
- Created and maintained detailed records of landscaping projects for future reference.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Developed and implemented strategies for business growth.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customers.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teacher of Swimming & Water Safety
Rackley Swimming Caloundra
10.2022 - 07.2023
- Taught daily swim instruction to students varying in ages and skill levels, including babies from 3 months old.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Implemented proper safety protocols and emergency response plans.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Motivated participants through one-on-one instruction and positive feedback.
- Provided emergency first aid and CPR as needed.
- Used music to motivate and energize classes.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Customer Service Officer- Call centre
Suncorp Metway Group
Brisbane, Queensland
02.1993 - 04.1996
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Paramedicine
University of The Sunshine Coast
Sunshine Coast, QLDCertificate SISSS00112 - Swimming And Water Safety
Australian Swim Schools Association
Online11.2022
Skills
- Freight Operations
- Microsoft Word
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Customer Consulting
- Conflict Resolution
- Medical Terminology Knowledge
- Order Processing
- Critical Thinking
- Call Triaging
- Delivery Scheduling
- Multi-Line Phone Talent
- Call Centre Operations
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Reading Comprehension
- Conflict Mediation
- Problem-Solving Ability
- Policy and Procedure Adherence
Timeline
Teacher of Swimming & Water Safety
Rackley Swimming Caloundra
10.2022 - 07.2023
Retail Landscaping Supplies Yard
Self Employed
04.2006 - Current
Customer Service Officer- Call centre
Suncorp Metway Group
02.1993 - 04.1996
Bachelor of Science - Paramedicine
University of The Sunshine Coast
Certificate SISSS00112 - Swimming And Water Safety
Australian Swim Schools Association
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