MICHELLE BEKKER
Stockton
Summary
As a compassionate and patient-focused phlebotomist, I specialize in transforming routine blood draws into positive, anxiety-free experiences. My gentle approach and calming demeanour put even the most nervous patients—including children, elderly individuals, and those with needle phobia—at ease. I take pride in my ability to listen attentively, explain procedures clearly, and adapt my technique to each individual's needs. Beyond technical skill, I believe phlebotomy is about human connection, and I strive to make every patient feel respected, comfortable, and cared for during their visit.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist
Clinical Labs
2022 - Current
- Managed daily operations of a diagnostic collection centre, ensuring efficient workflow and adherence to safety protocols.
- Perform venipuncture and capillary blood draws across all age groups, collect nasal and oral swabs for diagnostic testing (including COVID-19 and strep), administer breath tests for H. pylori detection, and expertly apply holter monitors for ambulatory ECG monitoring.
- Ensured compliance with clinical standards, infection control protocols, and patient confidentiality.
- Maintained accurate records of samples, patient data, and lab results using electronic medical records.
- Coordinated with laboratories and healthcare providers to ensure timely processing and reporting of test results.
- Supervise, train and mentor new staff on proper collection techniques, safety procedures, and customer service.
- Handled patient inquiries, resolved issues, and maintained a high standard of patient care.
2IC Manager
Clinical Labs
2021 - 2022
- Recruitment & Onboarding: Assisted in hiring processes, screened candidates, and facilitated staff inductions to ensure team readiness.
- Staff Training & Development: Conducted training sessions and performance reviews to enhance team productivity and compliance.
- Roster Management: Created and optimized staff schedules to meet operational demands while minimizing overtime costs.
- Audits & Compliance: Performed routine room and staff audits to maintain safety, cleanliness, and adherence to company standards.
Phlebotomist
Clinical Labs
2011 - 2021
- Perform specimen collection for various pathology tests as required.
- Follow strict protocols for sample handling, labelling, and transportation to ensure accuracy and integrity.
- Provide coverage across multiple locations within the East Metro Division as needed (relief role).
- Adhere to infection control and safety guidelines.
- Interact professionally with patients, clinicians, and lab staff.
- Maintain accurate records and documentation.
- Assist with administrative duties related to specimen processing if required.
Phlebotomist
Laverty
2000 - 2011
- Oversee daily operations of the collection centre, including blood draws (venipuncture), swab collections and other diagnostic sample collections.
- Ensure proper specimen handling and labelling.
- Maintain inventory of medical supplies (needles, swabs, tubes, PPE) and order as needed.
- Manage appointment scheduling and walk-in patient flow efficiently
Education
Certificate III - Pathology
Macquarie Pathology
Skills
- Clinical Collection Skills Advanced venipuncture (all age groups/complex cases)
- Alternative specimen collection such as nasal/ throat/ oral swabs (including COVID-19) H. pylori breath test administration and stool / urine sample collection guidance
- Cardiac Testing such as 12-lead ECG performance & prep education holter monitor application/ patient logging
- Patient education and procedure explanations:
-Breakdowns of blood tests/ ECG/ holter prep instructions
-Clear fasting/ medication guidelines (e.g., for GTT/ H. pylori tests)
-Aftercare Guidance: Bruise prevention, activity restrictions post-collection
-Results Process: Setting realistic expectations for report timelines Device
-Coaching: holter monitor do's/ don'ts, symptom diary keeping
- Special Populations
-Paediatric: Distraction techniques/ child-friendly explanations
-Geriatric: Accommodating mobility/ hearing challenges
-Anxious Patients: Step-by-step walkthroughs
- Diagnostic Support Recognizing test interference factors, knowledge of common test purposes (CBC, INR, etc.) Pre-test symptom assessment (e.g., syncope risk)
- Specimen Integrity, including proper labelling / transport protocols and sample rejection criteria knowledge
- Safety, Compliance & Patient Care
-Informed consent verification
-Cultural sensitivity training
-NSW Health documentation standards
-Paediatric/ needle-phobic patient management
-Infection control and emergency response (syncope/seizures)
- Stock management
Hobbies
Avid reader
Enjoy doing puzzles and playing board games
Enjoy listening to music
Spending quality time with family and friends
Timeline
Phlebotomist
Clinical Labs
2022 - Current
2IC Manager
Clinical Labs
2021 - 2022
Phlebotomist
Clinical Labs
2011 - 2021
Phlebotomist
Laverty
2000 - 2011
Certificate III - Pathology
Macquarie Pathology
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